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- Tasks: Lead a team in managing debt recovery for commercial energy customers.
- Company: Join a dynamic company focused on customer fairness and compliance.
- Benefits: Enjoy competitive salary, bonuses, and generous leave options.
- Other info: Flexible hybrid working and excellent career development opportunities.
- Why this job: Make a real difference in customer relationships while developing your leadership skills.
- Qualifications: Experience in debt recovery and strong leadership abilities required.
The predicted salary is between 34000 - 43000 £ per year.
No day will be the same - here are some of the highlights. As Debt Recovery Squad Lead, you will lead and develop a team of Debt Recovery Specialists responsible for managing arrears across our commercial energy customer base. You will ensure the delivery of fair, compliant and effective collections activity, balancing customer outcomes with business risk and revenue protection. You will be accountable for team performance, quality, regulatory compliance and colleague development, embedding a culture of Treating Customers Fairly, early arrears intervention and continuous improvement. This role plays a critical part in safeguarding customer relationships while ensuring robust credit and debt management outcomes.
Customer & Industry Context: The team supports microbusinesses, SMEs and commercial customers within the UK energy market. Customers may be experiencing cashflow challenges, billing disputes, contract complexity or financial difficulty. You will operate within a highly regulated environment, ensuring adherence to Ofgem principles, internal policy and best practice collections pathways across a range of meter types, billing structures and supply configurations.
Responsibilities
- Lead, coach and develop a team of Debt Recovery Specialists
- Set clear expectations around performance, quality and compliance
- Conduct regular one-to-ones, reviews and coaching sessions
- Foster a supportive and inclusive team culture
- Support talent development and succession planning
- Manage team performance against KPIs including collections, quality and customer outcomes
- Use MI and insight to identify trends and improvement opportunities
- Balance cash recovery with customer retention and fair outcomes
- Promote early intervention to prevent debt escalation
- Support escalated cases involving disputes, vulnerability and financial risk
- Work with QA to maintain standards and drive continuous improvement
- Identify and mitigate operational and regulatory risks
- Collaborate with internal teams to deliver effective customer outcomes
- Support operational change, system improvements and policy updates
- Represent Debt Recovery in wider business discussions where required
What You'll Need to Succeed
Essentials:
- Strong leadership and coaching skills
- Calm, confident communicator in complex and sensitive situations
- Strong commercial awareness and sound financial judgement
- Effective decision-making and problem-solving skills
- Resilient, emotionally intelligent and results-focused
- Able to manage performance, risk and change effectively
Experience & Attributes:
- Experience leading a debt recovery, collections or credit control team
- Strong understanding of performance management and quality frameworks
- Experience working in a regulated environment
- Ability to interpret data and turn insight into action
- Highly organised, proactive and accountable leader
- Strong stakeholder management skills
Desirables:
- Strong leadership and coaching skills
- Calm, confident communicator in complex and sensitive situations
- Strong commercial awareness and sound financial judgement
- Effective decision-making and problem-solving skills
- Resilient, emotionally intelligent and results-focused
- Able to manage performance, risk and change effectively
Hybrid Working: Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office one week a month or a quarter, based on location. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work from home allowance – an annual allowance paid monthly alongside salary.
- £500 travel allowance – an annual allowance paid monthly alongside salary.
- £500 annual development allowance – to spend on your chosen development area.
- 8% annual bonus – company‑wide bonus scheme to reward teamwork and delivery of results.
- 25 days annual leave, plus a birthday day off, additional days for long service, and bank holidays.
- Option to buy extra leave.
- Ethical pension plan with Aviva, employer‑matched contributions up to 7.5% of base salary.
- Full list of benefits – for more information consult company resources.
Debt Recovery Squad Lead - Commercial Energy in Chippenham employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Squad Lead - Commercial Energy in Chippenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to debt recovery and customer service. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or resolved conflicts. Being able to share these stories will demonstrate your capability as a Debt Recovery Squad Lead.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the world of commercial energy debt recovery.
We think you need these skills to ace Debt Recovery Squad Lead - Commercial Energy in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Debt Recovery Squad Lead role. Highlight your leadership experience and any relevant skills in debt recovery or collections. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your understanding of the commercial energy sector and customer care.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead a team and manage performance. Numbers speak volumes, so if you’ve improved collections rates or customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Good Energy Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Recovery Squad Lead and the specific challenges faced in the commercial energy sector. Familiarise yourself with Ofgem principles and the importance of treating customers fairly. This knowledge will help you demonstrate your expertise and show that you're ready to tackle the complexities of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in debt recovery or collections. Think about specific situations where you coached team members, managed performance, or resolved conflicts. Highlighting these experiences will illustrate your ability to foster a supportive team culture and drive results.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to debt recovery, customer disputes, or regulatory compliance. Practice articulating your thought process and decision-making skills in these situations. This will showcase your problem-solving abilities and your calmness in complex situations, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's approach to continuous improvement, or how they measure success in debt recovery. This not only shows your interest in the role but also your proactive mindset towards contributing to the team's success.