Customer Service (Business Specialist Import) in Chippenham

No day will be the same - here are some of the highlights. We have a strong track record of hiring talented people in our Business Specialist role and enabling them to develop a successful career at Good Energy and beyond. You’ll gain the skills and knowledge required to develop your career quickly in an exciting and evolving industry. We’ll support you with every tool you need to build the foundations of your professional journey at Good Energy, starting with building a strong understanding of our customers, our products and our industry.

You may be fresh out of education, with little experience in the working environment, or ready to accelerate your career development in a new profession. It typically takes an exceptional candidate 9‑12 months to gain a grounding in the role and build the knowledge required to take the next step within Good Energy. We’re hot on providing varied tools, support networks and programmes to ensure our talented people are supported in their development. This includes:

• A 16 week training programme to support you with the best start possible within the role
• A peer mentor for day‑to‑day support
• Opportunities to develop a specialism in key technical areas of your role
• Annual £500 development allowance for you to spend in areas that align with your career ambitions (qualifications, courses etc.)
• Opportunities to join our Good Career Programme, opening up a network of likeminded people looking to progress their careers and provide an opportunity to learn about all areas of Good Energy to help you map your career

In the last 3 years, we saw multiple examples of our Specialists progressing to roles such as (but not limited to): Team leadership roles, Specialising in Billing, Metering, Settlements, Data team. We’ve also seen Business Specialists progress to departments as diverse as Marketing and Regulatory Affairs. Working in our Business team will mean you gain exposure to a different customer base within Good Energy, handling accounts for a wide variety of businesses. You will gain insight into and learn the nuances of the B2B environment, while honing skills linked to account management and business awareness, that will support your progression.

High Reward and recognition. During your time in the role, you’ll earn as you learn as you enrol on our Good to Grow development framework, with clear salary increase stages that align with your development (reaching up to £30,500) A 5% company bonus. A team performance‑based incentive, with the opportunity to earn an extra £1000 per year after probation.

What you'll need to succeed. As a Business Specialist, you’ll be supporting our smaller business customers, working almost fully remotely alongside other like‑minded customer focused people. In this role, you’ll be taking calls and answering e-mails primarily (answering on average 10 calls a day), providing exceptional end‑to‑end service to our commercial customers who use renewable energy to make their businesses more sustainable. As you progress, you’ll also work on technical tasks to proactively keep accounts healthy, for example resolving billing issues for customers.

You’ll be focused when it comes to taking full ownership and accountability for any problems your customer may have, whilst finding ways to help them manage their account in a more self‑sufficient way (promoting our digital services, Smart meters). As part of the role, you’ll support customers with a variety of queries such as: sharing the benefits of being a Good Energy customer, which in turn they share with their clients, promoting regular meter readings, understanding bills and energy use, technical queries and complaints. You’ll build relationships with our smaller business customer base of around 3,000 customers, and amend your communication style according to the customer you are supporting. You’ll be passionate when it comes to delivering quality customer service and exceeding targets, as well as maintaining and growing our Trust Pilot rating so that prospective customers can see the benefits of joining Good Energy.

We’re proud to have created a role and culture that enables remote working. As we’re a big team, working in a remote environment, we support in structuring and allocating workloads across our squads, with your time split between taking calls, answering emails and administrative tasks. We’ll be honest – it’s not an easy role, but it’s a rewarding one. We offer full training with our industry experts before you start and throughout your journey and a 16 week plan to support you in becoming successful in your role. We don’t expect you to have all the answers straight away, so we’ve got an abundance of resources to help - all you’ll need to do is use your initiative, determination and problem‑solving skills to find the answers. You’ll be joining a highly supportive and collaborative team who will continue to support your ongoing learning.

Hybrid working explained: When and where you’ll be in the office. Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office on the first Friday of each month, based on location. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. But for this role we are open to part-time hours which will equate to 30 hours per week (4 full days) and if you would like further information on this do contact us. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.

Assessment process. We’re passionate about building a diverse team with a range of skills and experiences. That’s why we offer a unique opportunity for candidates who have a lot to offer but may struggle to show this in a conventional CV, due to maybe having limited professional experience. Once you apply, our Talent Acquisition team will review your CV. If your experience shows a strong match or transferable skills, you’ll be invited to a screening call before progressing to the hiring manager. If your CV doesn’t clearly reflect relevant experience but we can see signs of your ambition and potential, you’ll be invited to answer a few questions through a short video exercise. This is your chance to showcase your personality, communication skills, and motivation; giving you an opportunity to stand out amongst our candidates who may have more experience on paper.

Benefits you can rely on. Great allowances for hybrid working: £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs. £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs. £500 annual development allowance – to spend on your chosen development area, whether that’s in your current role, or future roles. 5% annual bonus – company‑wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business. Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work‑life balance. Ethical Pension with Aviva – Good Energy offers an ethical pension plan provided by Aviva, with employer‑matched contributions up to 7.5% of your base salary.