At a Glance
- Tasks: Support customers in arrears by managing balances and negotiating repayment solutions.
- Company: Join a leading energy company focused on customer care and sustainability.
- Benefits: Hybrid working, generous allowances, 25 days holiday, and a bonus scheme.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Strong communication, problem-solving skills, and experience in debt collection or customer service.
The predicted salary is between 28500 - 33000 £ per year.
No day will be the same - here are some of the highlights. Providing exceptional support and advice to our customers is at the heart of our business. As a Collections Specialist - Domestic Energy, you will support customers who are in arrears by managing outstanding balances, working through disputes and where appropriate agreeing sustainable and appropriate repayment solutions, and protecting both customer relationships and business revenue. You will ensure collections activity is completed in line with internal policy and regulatory expectations, taking early and proactive steps to manage arrears while adhering to the principles of Treating Customers Fairly. This role requires a confident, balanced approach combining empathy, commercial awareness, and effective decision making to deliver fair outcomes for customers and the business.
Customer & Industry Context
You will work with microbusinesses, SMEs and commercial customers within the UK energy market. This includes supporting customers with varying contract types, billing structures and meter configurations, often during periods of cashflow pressure, dispute, or financial difficulty.
Responsibilities
- Manage inbound and outbound contact with customers regarding overdue accounts
- Review billing, balances and energy consumption across customer accounts
- Negotiate payment solutions and repayment plans to support timely resolution
- Identify and escalate disputes, vulnerabilities and solvency risks in line with policy
- Apply collections processes in line with regulatory and company requirements
- Maintain accurate account records and case notes
- Work collaboratively with internal teams to resolve customer queries effectively
- Contribute to continuous improvement and maintain high quality standards
- Develop industry knowledge to provide informed customer support
- Achieve individual and team KPIs within a target-driven environment while maintaining compliance and customer focus
What you'll need to succeed
You are confident, collaborative and proactive, contributing ideas and sharing knowledge to support continuous improvement. You value personal development and work positively with colleagues through feedback, collaboration and coaching, with opportunities and support provided to help you grow.
Essentials:
- Confident communicator with the ability to handle difficult conversations professionally
- Able to balance empathy with a commercial and outcome-focused approach
- Strong problem-solving, analytical and negotiation skills
- Resilient, adaptable and comfortable working to targets and processes
- Previous experience in debt collection, arrears or a contact centre environment
- Collaborative, proactive and motivated team player with strong attention to detail
- Excellent written and verbal communication skills
- Experience in debt recovery, credit control, utilities or financial services
- Experience supporting commercial or business customers
- Knowledge of the energy or renewables sector
- Outbound collections experience and/or working with external debt recovery agencies
- Awareness of regulatory requirements, including fair customer treatment, financial vulnerability, data protection and collections processes
Hybrid working explained:
Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come into our Chippenham office once a month. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
- £500 work-from-home allowance – an annual allowance paid monthly alongside your salary to support working from home costs.
- £500 travel allowance – an annual allowance paid monthly alongside your salary to support travelling to work costs.
- £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
- 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Collections Specialist - Domestic Energy in Chippenham employer: Good Energy Group
At Good Energy, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and well-being. Located in Chippenham, our team enjoys flexible hybrid working arrangements, generous allowances for home office setup and travel, as well as a commitment to personal development through annual training budgets. With a focus on treating customers fairly and fostering a positive work-life balance, we empower our employees to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist - Domestic Energy in Chippenham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Good Energy Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist - Domestic Energy in Chippenham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Good Energy Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Good Energy Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Good Energy Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Good Energy Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Good Energy Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Good Energy Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
