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- Tasks: Lead billing processes, ensure accuracy, and drive improvements for a top-notch customer experience.
- Company: Join a forward-thinking energy company with a focus on sustainability and innovation.
- Benefits: Enjoy hybrid working, generous allowances, and a supportive work-life balance.
- Why this job: Make a real impact in billing while collaborating with diverse teams and enhancing efficiency.
- Qualifications: Strong knowledge of billing processes, data skills, and problem-solving abilities required.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 27500 - 35000 £ per year.
We are looking for a proactive Billing Technical Lead to ensure billing accuracy, support operational teams, and drive process improvements across the business. Reporting to the Billing & Payments Manager, you will oversee key billing processes, monitor performance, resolve system issues, and provide insights to operational teams and senior managers. You will also support the development of tools, automation, and reporting, helping to improve efficiency and deliver an outstanding customer experience.
This is a collaborative role offering variety, impact, and the chance to shape billing processes that directly support our business goals of growth whilst maintaining excellent service to our customers.
Key Responsibilities- Billing accuracy & timeliness: Proactively monitor the timeliness and accuracy of customer bills across all segments, ensuring expected monthly and quarterly revenue is realised.
- Billing quality assurance reporting: Establish and maintain a Billing QA report suite to monitor data quality and ensure compliance.
- Billing performance analysis & reporting: Analyse billing data, reporting trends, performance against targets, and improvement recommendations to Senior Management.
- Operational oversight of billing controls: Provide oversight of billing accuracy, including meter reads, tariff application, and regulatory compliance.
- Payment performance oversight: Monitor payment performance data, owning or delegating actions to improve outcomes.
- Finance alignment & revenue assurance: Work closely with Finance to ensure alignment on VAT application and the impact of unbilled activity on revenue forecasting.
- Systemic billing issue support: Provide insight and specialist support to identify, manage, and resolve large-scale or system-wide billing issues.
- Data-driven insight & continuous improvement: Identify trends, anomalies, and opportunities for improvement through analysis.
- Automation & tooling: Design, develop, and maintain internal tools and automation to streamline processes.
- Process efficiency & optimisation: Lead initiatives to optimise processes, improve data accuracy, and drive operational efficiency.
You will be a rapid learner, able to quickly build a strong understanding of new systems and processes, and have a self-motivated approach to proactively improve performance and drive efficiencies. You will work closely with specialists and leaders across the business, applying a highly analytical mindset to use data and reporting to identify trends and improvement opportunities.
Essentials- Strong knowledge of internal billing processes and Kraken systems
- Data skills such as SQL and PowerBI
- Experience with PowerAutomate
- High attention to detail
- Adept at problem solving
- Knowledge of Billing Supplier License conditions
- Knowledge of commercial and domestic energy billing
Our office is based in Chippenham, Wiltshire. For this role, we are looking for candidates who can come into our Chippenham office once a month. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, promoting work-life balance and flexibility through hybrid working.
Benefits you can rely on- £500 work from home allowance
- £500 travel allowance
- £500 annual development allowance
- 8% annual bonus
- 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
- Ethical Pension with Aviva
Billing Technical Lead in Chippenham employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Technical Lead in Chippenham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their billing processes and think about how your skills can help improve them. Show them you’re not just another candidate, but someone who can make a real impact!
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Billing Technical Lead in Chippenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Billing Technical Lead role. Highlight your experience with billing processes, data analysis, and any relevant tools like SQL or PowerBI. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex billing issues in the past. We love candidates who can demonstrate their analytical mindset and ability to drive improvements, so let us know how you’ve made a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and experiences related to billing accuracy and performance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Good Energy Group
✨Know Your Billing Processes
Make sure you brush up on your knowledge of internal billing processes and the Kraken systems. Being able to discuss these confidently will show that you're not just familiar with the basics, but that you understand the intricacies involved in ensuring billing accuracy and compliance.
✨Show Off Your Data Skills
Since this role requires strong data skills like SQL and PowerBI, be prepared to talk about your experience with these tools. Bring examples of how you've used data analysis to drive improvements or solve problems in previous roles. This will demonstrate your analytical mindset and ability to deliver actionable insights.
✨Highlight Problem-Solving Abilities
The job involves resolving systemic billing issues, so think of specific instances where you've successfully tackled complex problems. Share your thought process and the steps you took to reach a solution. This will illustrate your adeptness at problem-solving and your proactive approach.
✨Emphasise Collaboration Skills
This role requires working closely with various departments, so be ready to discuss your experience in collaborative environments. Talk about how you've effectively communicated and implemented changes across teams, showcasing your ability to drive positive outcomes through teamwork.
