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- Tasks: Manage billing processes, resolve exceptions, and support teams for accurate billing.
- Company: Good Energy is dedicated to providing exceptional customer experiences in the energy sector.
- Benefits: Enjoy hybrid working allowances, a bonus scheme, generous holiday, and an ethical pension plan.
- Why this job: Join a collaborative team focused on improving customer experience and driving revenue.
- Qualifications: Detail-oriented with strong numerate skills; familiarity with data tools like Excel, SQL, and Power BI is a plus.
- Other info: Opportunity for personal development with annual allowances for training and growth.
The predicted salary is between 25500 - 29500 £ per year.
Billing Operations SpecialistApplication Deadline: 8 February 2026
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Jason Spence
Compensation: £26,500 – £30,500 / year
DescriptionFrom April 2026, the salary band for this role will increase to £26,500–£30,500.
No day will be the same – here are some of the highlightsAre you detail-oriented and passionate about the impact of accurate billing? We\’re seeking a Billing Operations Specialist to contribute directly to our mission of providing exceptional customer experience and driving healthy revenue.
Reporting to the Billing & Payments Manager, you\’ll manage key billing processes, including exception handling and data quality investigations. You\’ll be a crucial point of contact for our Account Health, Home & Small Business, and Debt Recovery teams, providing specialist support and ensuring they have the resources they need. This collaborative role also involves contributing to projects, compliance, training initiatives, and the ongoing evolution of our billing tools and reporting capabilities.
Responsibilities:
Billing accuracy & timeliness: Use internal reports to identify and resolve billing exceptions to ensure that bills are accurate and issued on time.
Unbilled account analysis: Analyse unbilled accounts to diagnose and resolve issues, working closely with other teams where necessary to expedite bill production.
System issue identification & resolution: Highlight system errors and trends which may lead to a negative customer experience, and work with Managers, Specialists, and system providers towards resolutions.
Process & tool improvement: Identify opportunities to improve our processes and tools to prevent delays and issues with billing.
Specialist support to customer teams: Support customer facing colleagues by providing specialist knowledge to resolve queries and issues.
Customer support: Direct customer contact at times, to clarify complex queries based on complex billing activity.
What you\’ll need to succeedWe\’re looking for a detail-oriented and proactive Billing Operations Specialist with strong numerate skills to deliver accurate billing in a compliance-driven environment. You\’ll investigate issues, analyse data using Excel and other tools, and contribute to process improvements. Strong problem-solving skills and the ability to work independently and collaboratively are essential.
You will have excellent attention to detail and understand the importance of producing accurate bills not just for our customers but also for our business\’s revenue streams and reputation. You will understand the compliance driven nature of the energy industry and the part the billing team plays in meeting our regulatory obligations.
Essentials:
Sector experience: Prior experience within the energy sector.
Energy & billing expertise: Strong understanding of Supplier License conditions related to core billing, and broader energy industry knowledge (e.g., metering).
Data literate & tech savvy: You\’re comfortable with data, numerate, and proficient with data tools, Microsoft Suite (including Excel), and CRM systems.
Quick learner & detail-oriented: You\’re eager to build on your knowledge, learn key industry processes, and possess a keen eye for detail.
Problem solver & collaborator: You\’re inquisitive, enjoy solving complex problems (considering customer impact), and a strong team player.
Excellent communicator: You have exceptional verbal and written communication skills.
Commercially aware thinker: You\’ll understand how actions influence cost, revenue, and customer outcomes, and uses that insight to make balanced decisions.
Collaborative team player : Building strong relationships, communicating clearly, and contributing positively to a supportive team culture.
Desirables:
Technical data skills: Beginner-level proficiency in SQL and Power BI.
Business operations acumen: You understand the crucial link between accurate billing and business revenue.
The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely onGreat allowances for hybrid working:£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that\’s in your current role, or future roles.
5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You\’ll also have the option to buy additional leave, allowing for a better work-life balance.Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
For our full list of benefits please click here.
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Billing Operations Specialist employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Operations Specialist
✨Tip Number 1
Familiarise yourself with the energy sector, especially the billing processes and compliance requirements. Understanding the Supplier License conditions and how they relate to billing will give you a significant edge during discussions.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel, SQL, and Power BI. Being able to demonstrate your ability to analyse data and resolve billing exceptions will show that you're ready to tackle the challenges of the role.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of specific examples where you've identified issues and implemented solutions, especially in a team setting, as collaboration is key in this role.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the company's current billing processes. This not only demonstrates your interest but also your proactive nature in seeking to improve operations.
We think you need these skills to ace Billing Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Billing Operations Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Skills: Emphasise your detail-oriented nature and problem-solving abilities in your CV and cover letter. Mention any experience you have with data analysis tools like Excel, SQL, or Power BI, as these are crucial for the role.
Showcase Team Collaboration: Since the role involves working closely with various teams, provide examples in your application that demonstrate your collaboration skills. Highlight any past experiences where you successfully worked with others to achieve a common goal.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for accurate billing and customer service. Make sure to convey your understanding of the energy sector and its compliance requirements.
How to prepare for a job interview at Good Energy Group
✨Showcase Your Attention to Detail
As a Billing Operations Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve billing issues or improved processes.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Prepare to share instances where you identified and resolved complex billing problems, highlighting your analytical skills and how you collaborated with other teams.
✨Familiarise Yourself with Compliance Regulations
Understanding the compliance-driven nature of the energy industry is essential. Brush up on relevant regulations and be ready to explain how you would ensure compliance in billing processes during the interview.
✨Prepare for Team Collaboration Questions
This role requires strong collaboration skills. Think of examples where you successfully worked with cross-functional teams, and be ready to discuss how you can support customer-facing colleagues with your specialist knowledge.
