Retail Sales Manager in London

Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes.

Responsibilities:

• Drive sales in store.
• Manage stock, including conducting stock takes, handling deliveries, visual merchandising, and replenishment.
• Resolve or escalate all customer issues promptly.
• Create detailed reviews of the business and product at the end of each season, including competitor awareness of product and sale periods.
• Build key relationships with store managers and teams, as appropriate.
• Communicate proactively with the wholesale team on stock, staffing, and sales to ensure efficient business operations.
• Support events and store pop-ups, with an understanding of sales targets and plans.
• Provide staff training within all retail partners as required.
• Assist and interact with customers in a warm and courteous manner.
• Engage every client in interactions that result in the highest level of client satisfaction, positively impacting both sales and service.
• Utilize exemplary selling skills to effectively identify customer needs and close sales.
• Adhere to Good American and retailer guidelines specific to each store.

Qualifications:

• Previous retail experience or relevant customer-related experience (e.g., hospitality); denim and department store experience preferred.
• Excellent fashion knowledge.
• Strong retail operations knowledge.
• Proven track record in achieving sales results.
• Willingness to work retail business hours, including nights, weekends, and bank holidays.
• Willingness to travel, if required.
• Strong communication skills, both verbal and written, with excellent customer service skills.
• Ability to prioritize and handle multiple tasks efficiently.
• Ability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment and adapt as needed.
• Proficiency in Point of Sales (POS) systems and Microsoft Outlook/email.
• Proficiency in Excel.
• Must currently be based in and hold authorization to work in the United Kingdom.

Additional Information:

Please note that this role requires to be onsite four days a week. At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

WE ARE B CORP CERTIFIED! As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.