At a Glance
- Tasks: Lead projects from start to finish, ensuring client satisfaction and high-quality work.
- Company: Purpose-driven agency focused on impactful ideas for brands and charities.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity for career advancement in a collaborative environment.
- Why this job: Join a dynamic team making a real difference in the world through creativity.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
GOOD is a purpose‑driven strategy and creative agency working with brands and charities to build a better world through ideas that create real, measurable impact. We combine sharp strategic thinking with bold, culturally aware creativity to help organisations stand for something meaningful and show up in ways that genuinely make a difference.
We are hiring multiple Account Director roles and are looking for people who can start ASAP. We are open to people who can join us on either a temp to perm basis or in a permanent position, bringing energy, leadership and a solutions first mindset to every brief.
We are looking for a commercially astute account handler who thrives working in close partnership with clients and internal teams. The ideal candidate will take ownership of projects, end to end, keeping work on brief, within the agreed budget and timings. Having a keen eye on the detail, without ever losing sight of the bigger ambition, building and deepening client relationships with satisfaction, earning trust by consistently helping the agency deliver outstanding work.
With a proactive, solutions-first mindset, you relish making things happen. Clients see you as an essential partner; your team sees you as a motivating force. You’re a natural leader, bringing energy and momentum to every project, delivering flawless project handling, offering clarity and guidance to more junior members.
When it comes to new business, you bring that same rigour and passion to pitches of all shapes and sizes, ensuring the agency always shows up at its best and makes every opportunity meaningful.
Key Responsibilities- Client Services
- Organising end-to-end project logistics from briefings and client Kick-offs to final delivery and implementation.
- Planning the agency’s response, both reactively and proactively, across a portfolio of clients and projects.
- Ensure the team/agency is consistently producing high quality work across a project life cycle, exceeding client expectations.
- Developing strong relationships with Clients at a mid-senior level, proactively holding conversations around objectives and project scopes to help GOOD grow its remit.
- Inspiring and motivating Clients around the work.
- Demonstrating excellent communication skills to express strategic views with gravity and a clarity of thinking.
- Maintaining high levels of standards in project management in line with GOOD’s Client Service KPIs.
- Strong stakeholder management of internal teams and senior management.
- Escalating issues where necessary.
- Exercising a good eye for creativity and attention to detail across work before it leaves the building.
- Experience working across multiple disciplines, with ability to manage several projects & clients at once.
- Business Development (New & Existing clients)
- Proactively seeking up sell and cross sell opportunities across a portfolio of clients.
- Participation in new business initiatives (capacity depending) and pitches.
- Managing GOOD’s response on a select number of pitches.
- A strong demonstration of commercial awareness and ambition for growth.
- Meeting/surpassing the financial targets set for each client and project.
- Leading the team to maintain accurate monthly Client forecasts with clear notification to management where there might be delays or risks.
- Ensuring the team manages projects effectively and meets the agreed KPIs for income, profit margins, utilisation etc.
- Team Management
- Ability to lead teams with passion, energy, commitment, and excitement.
- Managing team resources according to income and profit.
Good to know: Hybrid working - Office days are between Tuesday, Wednesday & Thursday.
Account Director in London employer: GOOD Agency
GOOD is an exceptional employer that champions a purpose-driven work culture, where creativity meets strategic thinking to create meaningful impact. With a strong emphasis on employee growth and collaboration, team members are empowered to take ownership of projects while enjoying the flexibility of hybrid working. The agency fosters an environment of trust and motivation, making it an ideal place for those looking to thrive in a dynamic and rewarding role as an Account Director.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Director role. You never know who might have the inside scoop on a great opportunity or be able to refer you directly.
✨Tip Number 2
Prepare for interviews by researching the agency's recent projects and clients. Show us that you understand our mission at GOOD and how your skills can help elevate our work. Tailor your responses to highlight your solutions-first mindset and leadership qualities.
✨Tip Number 3
Practice your pitch! Whether it's for a formal interview or a casual chat, being able to articulate your ideas clearly and confidently is key. We want to see that you can inspire and motivate others, just like you would with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the GOOD team and making a meaningful impact.
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work with us at GOOD and make a real impact.
Tailor Your Experience:Make sure to highlight your relevant experience in account management and project handling. We’re looking for someone who can take ownership of projects, so share specific examples that demonstrate your skills and successes.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to see your strategic thinking in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GOOD Agency
✨Know Your Purpose
Before the interview, dive deep into GOOD's mission and values. Understand how they aim to create measurable impact through creativity. This will help you align your answers with their purpose-driven approach and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing projects and teams. Be ready to discuss how you've motivated others and driven projects to success, as this role requires someone who can inspire both clients and team members.
✨Demonstrate Commercial Acumen
Brush up on your understanding of commercial strategies and how they apply to account management. Be prepared to discuss how you've identified upsell opportunities or managed budgets effectively in past roles, as this will resonate well with their focus on financial targets.
✨Engage with Questions
Prepare thoughtful questions that reflect your understanding of the agency's work and challenges. Ask about their approach to client relationships or how they measure project success. This shows your proactive mindset and genuine interest in being a part of their team.
