Role Summary
As an Account Manager at GOOD Agency, you will play a vital role in supporting the delivery of creative projects across a diverse range of commercial and charity clients. You’ll work on exciting creative campaigns spanning multi‑channels such as TV, digital, social, print, radio across GOOD’s portfolio. This includes brand (positioning and design) projects. This role focuses on managing day‑to‑day client relationships, ensuring projects run smoothly, and supporting the growth of accounts.
Key Areas of Responsibilities
Client Services
- Act as the main point of contact for day‑to‑day client communications, ensuring excellent service and client satisfaction.
- Help the agency sell and deliver the very best creative work.
- Support Senior Account Managers and Account Directors, in managing and regulating accounts, including budget tracking and reporting.
- Maintain high standards of professionalism, attention to detail, and organisation across all projects.
- Communicate effectively with clients and internal teams, understanding client needs and pressures.
- Help prepare presentations and reports.
Business Development (New and Existing Clients)
- Identify and flag potential opportunities for organic growth within existing accounts.
- Support Senior Account Managers / Account Directors and BDs in preparing for pitches and proposals.
- Contribute ideas and insights to help strengthen client relationships and deliver added value.
Project Management
- Manage smaller projects or support on larger projects to ensure delivery on time, within budget, and to a high standard.
- Ensuring adherence to importance campaign development processes.
- Prepare clear and accurate briefs for internal teams, ensuring client requirements are understood.
- Escalate potential issues early to prevent delays or budget overruns.
- Coordinate with internal teams and suppliers to keep projects on track.
Team Support and Administration Responsibilities
- Assist with financial administration, including invoices, billing schedules, and budget updates.
- Ensure accurate time‑sheeting and support the team in managing workload priorities.
- Provide administrative support for account forecasting and reporting.
- Mentor and guide Account Executives where appropriate, helping them develop their skills.
What we're looking for
- The Account Manager will have a passion for charities, purpose and doing good.
- Understand the sectors we work in and the products we offer
- Strong attention to detail is essential
- Excellent communication skills both written and verbal
- Project management/ highly organised
- Relationship management – internally and externally
- Ability to manage multiple client projects
Experience / Qualifications
- Experience of working in an integrated agency, working on a range of accounts.
- Direct Marketing
- Delivering digital projects, direct mail and multi‑channel campaigns
- Candidates will ideally come with charity or purpose background, and have integrated experience working on a range of accounts, with strong direct & integrated marketing skills, including delivering digital projects and multi‑channel campaigns end to end.
Good to know
We offer hybrid working, with a 3:2 pattern (Tuesday, Wednesday and Thursday in the office)
Salary up to £35,000 - depending on experience
Account Manager employer: GOOD Agency
GOOD is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity meets purpose. As a Junior Human Resources Manager, you will play a pivotal role in enhancing the employee experience while benefiting from hybrid working arrangements and opportunities for professional growth within a dynamic creative agency. With a commitment to employee wellbeing and a supportive leadership team, GOOD empowers its staff to make a meaningful impact in the world.
