NPI Technician in Torquay

ABOUT US

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications. Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognised as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years. G&H optical fibre components can be found being used on the moon, the International Space Station as well as the bottom of the world's oceans. At G&H Torquay, we’re one of a number of global technology leaders that form the Torbay Hi-Tech Cluster, bringing a concentration of expertise and innovation in photonics and microelectronics to the South Devon region.

ROLE

As part of Product Engineering, you will support the New Product Introduction (NPI) team and have responsibility for meeting business performance commitments to key stakeholders. You will influence decision making around product development and be accountable for product and process design. Following our development strategy, you will contribute towards expanding our current product offering to meet business growth objectives. In working closely with Operations, Development and Product Engineering you will enhance and develop key technical and communication skills to support all areas of G&H Torquay.

RESPONSIBILITIES

• Support Development Engineering through the NPI and engineering change process to deliver robust designs and processes to Manufacturing, with a full understanding of relevant product performance and material implications.
• Support the NPI process through the understanding and implementation of our quality management system to maintain compliance with ISO9001 and AS9100.
• Support the infeed from development teams to drive corporate strategy of moving up the value chain and delivering new components and assemblies to market.
• Ensure all relevant activities completed are fully auditable to site accreditations and work with the quality department to implement any suggested quality improvements.
• Support the commercial demands of the business. Meet deadlines while maintaining clear communication with relevant product engineers.
• Support the technical responsibility for RMA and RCA process where appropriate.
• Support the completion of ECOs using process by relevant engineering change procedures.
• Support the build of alpha and beta prototypes for assigned NPI projects.
• Support ongoing production where there is a requirement for technical skills or knowledge when requested through the correct escalation route.
• Contribute your technical skills and process knowledge to DFMEAs and PFMEAs.
• Documentation of development, test and build activities into procedures or reports as appropriate.
• Adherence to all Company policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
• Working positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
• Promote and display the G&H values: Customer focus, Passion, Unity, Precision.

PERFORMANCE MEASURES

• Regular performance reviews with your line manager.
• Yearly appraisal reviews.
• KPIs around RMA investigations and timely processing of ECOs.
• Contributions to NPI Gate Reviews.

QUALIFICATIONS

• Technical certificate BTEC, NVQ, HND Photonic, electronic and fibre optic specific courses.
• GCSE, A Level.

PERSONAL ATTRIBUTES

• Solution-oriented, thinking creatively to overcome challenges.
• Reliable, punctual and accountable in day-to-day work.
• Willing to learn and receptive to feedback and instruction.
• Practical and methodical in approach to tasks and problem-solving.
• Clear and respectful communicator.
• Adaptable to changing priorities and operational needs.

SKILLS AND ABILITIES

• Competence in carrying out routine technical tasks and basic fault-finding.
• Ability to follow procedures, manuals and safety requirements.
• Clear communication and accurate record keeping.
• Basic IT and operational system skills, Excel, Word, PowerPoint.
• Practical, methodical and team-oriented.
• Professional and adaptable in a fast-paced environment.

Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake any and all other reasonable and related tasks allocated by their line manager.

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.

Potential candidates should be aware that many of the employment roles at Gooch & Housego are subject to government security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities that you may have previously held and your place of birth, could restrict the roles you are eligible to perform within the organisation. All UK applicants must, as a minimum, be able to successfully complete security vetting to the UK government's Baseline Personnel Security Standard, which includes a criminal record check being performed. Many roles may also require higher levels of security vetting to be completed, where applicants must typically have been continuously resident within the UK for the past five to ten years.