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- Tasks: Be the first point of contact for customers and manage their reservations.
- Company: Join a fast-paced, hardworking team in the hospitality industry.
- Benefits: Enjoy a competitive salary of £28,600 and a permanent, full-time contract.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact on customer satisfaction and loyalty every day.
- Qualifications: Enthusiasm for change and attention to detail are key.
The predicted salary is between 28600 - 28600 £ per year.
Salary - £28,600 per annum
We are currently recruiting for a Reservations Agent to join our Truly Talented team. Reporting directly to the Reservation Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £28,600 per annum
- Permanent, full-time contract
Your role:
As a Reservations Agent, you are the first point of contact for customers and play a crucial role in establishing customer satisfaction and loyalty. Other duties include confirming reservations and resolving issues or discrepancies, ensuring accuracy, efficiency and compliance with hotel policies and procedures.
Responsibilities will include but are not limited to:
- Taking our guest's enquiries through our booking journey either via phone call, email, or face to face.
- Keeping our management system up to date with all relevant information.
- Providing detailed communication to relevant departments for all upcoming bookings.
- Accountable for billing and investigation of financial queries.
- Additional administration duties assigned as per the business needs.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
Reservations Agent employer: Gonville Hotel
Contact Detail:
Gonville Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Reservations Agent, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable handling enquiries and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our Truly Talented team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and contributing to our success as a Reservations Agent.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a talented individual!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gonville Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Reservations Agent. Familiarise yourself with the responsibilities listed in the job description, such as handling customer enquiries and managing bookings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Reservations Agent, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. This will highlight your ability to ensure customer satisfaction and loyalty, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like a double booking or a customer complaint. Practising these scenarios will help you articulate your problem-solving skills and show that you're ready for the fast-paced environment.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when it comes to confirming reservations and managing billing queries. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This will reassure the interviewer that you can maintain accuracy and compliance with hotel policies.