At a Glance
- Tasks: Be the first point of contact for customers and ensure their satisfaction.
- Company: Join Axiom Hospitality, a fast-growing and diverse hospitality company.
- Benefits: Enjoy hotel discounts, 28-33 days holiday, and financial wellbeing support.
- Other info: Opportunities for growth, sustainability initiatives, and community involvement.
- Why this job: Make a real impact in a dynamic team while developing your skills.
- Qualifications: Experience in hospitality, strong communication skills, and a willingness to learn.
The predicted salary is between 28600 - 28600 € per year.
Salary - £28,600 per annum
We are currently recruiting for a Reservations Agent to join our Truly Talented team. Reporting directly to the Reservation Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £28,600 per annum
- Permanent, full-time contract
Your role:
As a Reservations Agent, you are the first point of contact for customers and play a crucial role in establishing customer satisfaction and loyalty. Other duties include confirming reservations and resolving issues or discrepancies, ensuring accuracy, efficiency and compliance with hotel policies and procedures.
Responsibilities will include but are not limited to:
- Taking our guest's enquiries through our booking journey either via phone call, email, or face to face.
- Keeping our management system up to date with all relevant information.
- Providing detailed communication to relevant departments for all upcoming bookings.
- Accountable for billing and investigation of financial queries.
- Additional administration duties assigned as per the business needs.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Previous experience within a hotel environment – preferred
- Strong working knowledge of Microsoft Office Suite
- Good level of spoken and written English
- Willingness to learn new skills
- Previous experience as a receptionist or reception supervisor is required
- Excellent communication skills, the ability to communicate verbally and in writing
- To be an enthusiastic team player with a flexible approach
- Excellent personal presentation
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge.
Benefits:
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Opportunities for all:
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods.
At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Reservations Agent in Newtown employer: Gonville Hotel
Axiom Hospitality is an exceptional employer that values its team members and fosters a supportive work culture. With competitive benefits such as hotel discounts, generous holiday allowances, and a commitment to employee growth through training and progression opportunities, we ensure our staff feel valued and motivated. Located in the vibrant city of Cambridge, we pride ourselves on being an equal-opportunity workplace that embraces diversity and sustainability, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Axiom Hospitality and the Gonville Hotel. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and show off those excellent communication skills they’re looking for.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the team, let your passion for hospitality shine through. They want someone who’s excited about the role and ready to contribute to their fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you appreciate their time and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Agent in Newtown
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Reservations Agent and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Communication Skills:As a Reservations Agent, communication is key! In your written application, highlight your experience with customer interactions, whether it's through phone calls, emails, or face-to-face chats. We want to see how you can connect with our guests.
Be Enthusiastic and Detail-Oriented:We love candidates who are enthusiastic about their work! Make sure your application reflects your passion for the hospitality industry and your attention to detail. Mention any relevant experiences that showcase these traits.
Apply Through Our Website:Once you're ready to submit your application, make sure to apply through our website. It's the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Gonville Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reservations Agent. Familiarise yourself with the booking journey and the importance of customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to communicate effectively in both verbal and written forms.
✨Highlight Your Team Spirit
This role requires a flexible team player, so be ready to discuss your experiences working in a team environment. Share specific examples of how you've collaborated with colleagues to achieve common goals or overcome challenges. This will show that you can thrive in a busy, hardworking team like theirs.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and maintain a professional appearance, as this reflects your understanding of the hospitality industry and the importance of personal presentation in the role of a Reservations Agent.
