At a Glance
- Tasks: Provide excellent customer service and be the friendly face of our hotel.
- Company: Join Axiom Hospitality, a fast-growing and diverse hospitality company.
- Benefits: Enjoy competitive salary, hotel discounts, and 28-33 days holiday.
- Other info: Great training, progression opportunities, and a commitment to sustainability.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Enthusiastic, detail-oriented, and ready to learn in a busy environment.
The predicted salary is between 26436 - 26436 € per year.
Salary - £26,436.80 per annum. We are currently recruiting for a Receptionist to join our Truly Talented team. The following information aims to provide potential candidates with a better understanding of the requirements for this role. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer:
- £26,436.80 per annum
- Permanent, full-time contract (40hrs per week)
As a Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities of a Receptionist will include but are not limited to:
- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
- To promote the company values and behaviours at all times.
The ideal person for this role will be enthusiastic about change, focused on details and trusting. You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge.
Benefits:
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Opportunities for all:
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods.
At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Receptionist in Newtown employer: Gonville Hotel
Axiom Hospitality is an exceptional employer that values its team members and fosters a supportive work culture. With competitive benefits such as hotel discounts, generous holiday allowances, and a commitment to employee growth through training and progression opportunities, we ensure our staff feel valued and motivated. Located in the vibrant city of Cambridge, our team enjoys a dynamic environment where diversity is celebrated, and community engagement is encouraged, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newtown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Axiom Hospitality. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to get comfortable with greeting guests and handling queries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Receptionist in Newtown
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Receptionist role. Mention specific examples of your customer service experience and how you embody our company values.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your formatting is neat. First impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Gonville Hotel
✨Know the Company
Before your interview, take some time to research Axiom Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Prepare by practising common customer service scenarios. Think about how you would handle difficult situations or guest complaints, and be ready to demonstrate your problem-solving skills during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the standards of the hospitality industry. This shows that you understand the importance of presentation in a front-of-house role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training opportunities, or how they promote sustainability within the company. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
