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- Tasks: Lead a dynamic team and ensure exceptional service for all guests.
- Company: Join Axiom Hospitality at the Gonville Hotel in Cambridge.
- Benefits: Enjoy hotel discounts, 28 days holiday, and a competitive salary.
- Other info: Be part of a supportive team with opportunities for personal development.
- Why this job: Grow your career in hospitality while making lasting memories for guests.
- Qualifications: Previous experience in hospitality and outstanding customer service skills required.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for a Duty Manager to join our Truly Talented team. Reporting directly to the Operations Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
What we offer:
- £28,000 per annum
- Permanent, full-time contract (40hrs per week)
Your role:
As a Duty Manager, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities of a Duty Manager will include but are not limited to:
- Address guests' service needs in a professional, positive, and timely manner;
- Perform security walks and ensure to report and deal with any safety and security challenges;
- Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters);
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment;
- Identify and correct unsafe work procedures or conditions and/or report them to higher management and security/safety personnel;
- Setting a clear example for all staff members with regard to personal presentation and positive attitude;
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust;
- Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
- Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.
The core skills and experience required to succeed:
- Truly passionate about the Hospitality Industry;
- Previous experience as a receptionist or reception supervisor is required;
- Ability to understand our guests' needs to create exceptional service experiences, that result in lasting memories;
- Outstanding customer service skills with the ability to anticipate guests' needs;
- A strong leader capable of motivating and influencing others to work to defined procedures and standards;
- Excellent personal presentation;
- Ability to function independently with a minimum of supervision;
- Excellent communication skills, the ability to communicate verbally and in writing;
- To be an enthusiastic team player with a flexible approach.
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge.
Benefits:
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
- 28 days holiday, including...
Duty Manager in Newtown employer: Gonville Hotel
Contact Detail:
Gonville Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Newtown
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for hospitality during interviews! Share specific examples of how you've gone above and beyond for guests in previous roles. This will help you stand out as a candidate who truly cares about creating exceptional service experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Duty Manager in Newtown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any leadership positions, to show us you're the right fit for the Duty Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and how you can contribute to our team. Be sure to mention specific examples of how you've provided excellent customer service in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your ability to communicate effectively, both verbally and in writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our Truly Talented team!
How to prepare for a job interview at Gonville Hotel
✨Know the Company Inside Out
Before your interview, take some time to research Axiom Hospitality and the Gonville Hotel Cambridge. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Prepare examples from your previous experience where you've successfully motivated a team or handled a challenging situation. Highlight your ability to maintain high service standards and how you can inspire others to do the same.
✨Demonstrate Exceptional Customer Service
Be ready to discuss specific instances where you've gone above and beyond for guests. Think about how you can anticipate needs and resolve issues effectively. This role is all about creating memorable experiences, so showcasing your customer service skills will be key.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling an emergency or dealing with a difficult guest. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment you'll be working in.