At a Glance
- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join the vibrant Gonville Hotel in the heart of Cambridge.
- Benefits: Enjoy a competitive salary, hotel discounts, and 28-33 days holiday.
- Other info: Great training, progression opportunities, and a supportive team culture.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Previous hotel housekeeping experience and a passion for hospitality.
The predicted salary is between 29120 - 29120 £ per year.
Gonville Hotel is a four-star hotel situated in the heart of Cambridge, overlooking the historic Parker's Piece. Being located centrally makes Gonville Hotel the perfect base for a stay in the city, attracting both holidaymakers and businesspeople. With a range of events and unique dining opportunities, our hotel is also a destination for people resident in the city.
We are currently recruiting a Housekeeping Supervisor to join our Truly Talented team. Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and assisting the Head Housekeeper with the running of the day-to-day housekeeping operation ensuring that all duties are allocated and covered and all rooms are checked to the highest standard. You will ensure that our guests are receiving an excellent guest experience.
What we offer:
- £29,120 per year
- Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
- 28 days holiday, including bank holidays, increasing yearly to 33 days
- Discounts across retail, restaurants, events and more through our benefits & rewards portal
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
- Yearly complimentary Axiom Xcape stayover after one year of service
- A growing team with great training, progression, and promotion opportunities
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more
Your role:
We are looking for someone that holds and enjoys maintaining high standards, with keen attention to detail. Applicants must be willing and capable to support with the accountability and ownership of the housekeeping operation.
Responsibilities:
- Implementation of the housekeeping and company brand standards
- Taking the lead in ensuring our guests receive the best experience
- Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular daily checks
- Get actively involved in the team’s development
- Work closely with other teams (Front Office, Maintenance and F&B)
- Demonstrate a proactive approach in seeking feedback and evaluating service levels
- Implementing and developing strategies to improve where necessary
The core skills and experience required to succeed:
- Previous hotel housekeeping experience, ideally as a Housekeeping Supervisor or a Housekeeping Attendant
- A commitment to delivering high levels of guest service and cleanliness
- A positive attitude and a passion for hospitality
- Ability to remain calm during difficult situations or in a very busy environment
- Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results
- Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision
- Excellent communication skills, the ability to communicate verbally and in writing
- To be an enthusiastic team player with a flexible approach
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Opportunities for all:
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Housekeeping Supervisor in Cambridge employer: Gonville Hotel Cambridge
Gonville Hotel is an exceptional employer located in the vibrant heart of Cambridge, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With competitive salaries, extensive benefits including hotel discounts, mental health support, and opportunities for career progression, we are dedicated to fostering a talented team that thrives on excellence and collaboration. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Cambridge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gonville Hotel Cambridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gonville Hotel Cambridge
Don't be shy about reaching out to Gonville Hotel Cambridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gonville Hotel Cambridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gonville Hotel Cambridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
