Housekeeping Supervisor in Cambridge

Gonville Hotel is a four-star hotel situated in the heart of Cambridge, overlooking the historic Parker's Piece. Being located centrally makes Gonville Hotel the perfect base for a stay in the city, attracting both holidaymakers and businesspeople. With a range of events and unique dining opportunities, our hotel is also a destination for people resident in the city.

We are currently recruiting a Housekeeping Supervisor to join our Truly Talented team. Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and assisting the Head Housekeeper with the running of the day-to-day housekeeping operation ensuring that all duties are allocated and covered and all rooms are checked to the highest standard. You will ensure that our guests are receiving an excellent guest experience.

What we offer:

• £29,120 per year
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

Your role:

We are looking for someone that holds and enjoys maintaining high standards, with keen attention to detail. Applicants must be willing and capable to support with the accountability and ownership of the housekeeping operation.

Responsibilities:

• Implementation of the housekeeping and company brand standards
• Taking the lead in ensuring our guests receive the best experience
• Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular daily checks
• Get actively involved in the team’s development
• Work closely with other teams (Front Office, Maintenance and F&B)
• Demonstrate a proactive approach in seeking feedback and evaluating service levels
• Implementing and developing strategies to improve where necessary

The core skills and experience required to succeed:

• Previous hotel housekeeping experience, ideally as a Housekeeping Supervisor or a Housekeeping Attendant
• A commitment to delivering high levels of guest service and cleanliness
• A positive attitude and a passion for hospitality
• Ability to remain calm during difficult situations or in a very busy environment
• Ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision
• Excellent communication skills, the ability to communicate verbally and in writing
• To be an enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.