Food & Beverage Assistant in Cambridge

Salary: £12.71 per hour

Job Type: Permanent

Hours: Flexible

Town: Cambridge

Gonville Hotel is a four‑star hotel situated in the heart of Cambridge, overlooking the historic Parker's Piece. Being located centrally makes Gonville Hotel the perfect base for a stay in the city, attracting both holidaymakers and businesspeople. With a range of events and unique dining opportunities, our hotel is also a destination for people resident in the city.

We are currently looking for a Food & Beverage Assistant to join our Truly Talented team. We value friendly, courteous, and team‑oriented individuals passionate about the hospitality industry.

What we offer:

• £12.71 per hour plus tips
• Permanent, full‑time contract
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your mental health and wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression, and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20‑year rewards and more

Your role:

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.

Responsibilities of the Food & Beverage Assistant will include but are not limited to:

• Preparing and serving any beverages requested by guests
• Ensuring that all tables are set and ready for welcoming guests at all times
• Ensuring that all guests’ orders are taken and executed in a timely manner
• Ensuring that cleanliness is kept at the highest standards at all times in the Food & Beverage outlets
• Having good knowledge of the food and beverage menu
• Responding to guests’ queries on the menu selection
• Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly

The ideal person for this role will be enthusiastic about change, focused on details and trustworthy.

The core skills and experience required to succeed:

• Truly passionate about the Hospitality Industry
• Previous restaurant or bar experience in a busy environment is preferred but not essential
• Excellent personal presentation
• Good understanding of food hygiene and health & safety procedures
• Ability to function independently with a minimum of supervision
• Excellent communication skills, the ability to communicate verbally and in writing
• To be an enthusiastic team player with a flexible approach

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast‑growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.