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- Tasks: Ensure safety and security at the marina while providing excellent customer service.
- Company: Join a leading marina operator in the picturesque village of Hamble.
- Benefits: Enjoy a competitive salary, flexible shift patterns, and opportunities for career progression.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: This role involves night shifts, working 4 days on and 4 days off.
The predicted salary is between 22000 - 30000 £ per year.
GoNow Hamble-Le-Rice, England, United Kingdom
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GoNow Hamble-Le-Rice, England, United Kingdom
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Join to apply for the Marina Operative role at GoNow
£27,190.00
I am pleased to be working on this role for a leading marina operator in the beautiful village of Hamble.
Marina Operative (Night)
Yacht Marina, Hamble (Hampshire)
£27,190.00
I am pleased to be working on this role for a leading marina operator in the beautiful village of Hamble.
This is a fantastic opportunity to join my client who operate out of multiple marinas in the UK and abroad, providing premium berthing and boatyard services. They require dedicated and passionate people to join their team who are focused on placing the customer at the forefront of your daily duties.
The Main Responsibilities Of The Marina Operative Are
- Maintain a visible presence (including Gatehouse) with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries and completed external lighting checks as required.
- To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the companys finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
- To ensure the highest levels of customer service and experience at all times.
- To establish a good working relationship with staff, tenants and customers; which is based on trust and efficiency.
- To carry out other specific tasks or any other work reasonably requested by the management team in connection with the Companys business.
- To ensure compliance with marina regulations by site users as necessary.
- To ensure that the management team is kept informed of any complaints or cause for concern.
- To ensure all legal, HSE and company policies including financial are being adhered to.
Shift patterns & hours:
This role is a 4 days on 4 days off shift pattern and the working hours are 7pm to 7am. Please do not apply if you cannot commit to this.
This is a fast paced and rewarding job, with fantastic progression opportunities. If you are up for the challenge and are keen to progress in the industry, please apply now!
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Marina Operative employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative
✨Tip Number 1
Familiarise yourself with the marina's layout and services before your interview. Knowing the ins and outs of the marina will show your genuine interest in the role and help you answer questions more confidently.
✨Tip Number 2
Highlight any previous experience in customer service or safety roles during your discussions. This is crucial for a Marina Operative, as you'll be interacting with visitors and ensuring their safety.
✨Tip Number 3
Demonstrate your ability to work night shifts effectively. Share examples of how you've managed your time and energy during late hours in past jobs, as this role requires commitment to a 7pm to 7am schedule.
✨Tip Number 4
Prepare to discuss how you would handle emergency situations. Being able to articulate your approach to safety and emergency procedures will set you apart as a candidate who takes the role seriously.
We think you need these skills to ace Marina Operative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Marina Operative. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Customer Service Skills: Since the role emphasises customer service, make sure to include examples from your past experiences where you provided excellent service or resolved customer issues effectively.
Showcase Relevant Experience: If you have experience in a marina or similar environment, be sure to mention it. Discuss any relevant tasks you've performed, such as maintenance, safety checks, or customer interactions.
Express Your Commitment: The job requires a specific shift pattern. Clearly state your availability and willingness to commit to the 4 days on, 4 days off schedule in your application to demonstrate your suitability for the role.
How to prepare for a job interview at GoNow
✨Show Your Passion for Customer Service
As a Marina Operative, customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a top-notch experience.
✨Familiarise Yourself with Safety Procedures
Understanding emergency procedures and safety protocols is crucial in this role. Brush up on relevant safety regulations and be ready to discuss how you would handle various emergency situations during the interview.
✨Demonstrate Your Teamwork Skills
This position requires collaboration with staff, tenants, and customers. Think of instances where you've successfully worked as part of a team and be ready to share these experiences to highlight your ability to build strong working relationships.
✨Prepare for Shift Work Questions
Since this role involves night shifts, be ready to discuss your availability and how you manage working unconventional hours. Showing that you're adaptable and can maintain productivity during night shifts will be a plus.
