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For Companies At a Glance
- Tasks: Manage daily marina operations and lead a dynamic team to ensure top-notch customer service.
- Company: Join GoNow, a leading marina operator with premium services across the UK and beyond.
- Benefits: Enjoy a competitive salary, career progression opportunities, and a vibrant work environment.
- Why this job: Be part of a fast-paced team that values collaboration and exceptional customer experiences.
- Qualifications: Ideal candidates have leadership skills and a passion for customer service; yachting experience is a plus.
- Other info: This role offers growth potential within the company and a chance to thrive in a unique setting.
The predicted salary is between 34000 - 35000 £ per year.
Overview
Yacht Marina, Hamble (Southampton)
£34,000-£35,000
A unique opportunity to join a leading marina operator as a Marina Assistant Manager in the beautiful yachting village of Hamble. My client operates out of multiple marinas in the UK and abroad, providing premium berthing and boatyard services. They require a dedicated and passionate person to join their team who is focused on delivering superb customer service.
The Main Responsibilities
- To ensure the smooth day to day running of all operations in the marina; coordinating, allocating and monitoring the work and activities of the marina team.
- In conjunction with the site teams, ensure that daily, weekly and monthly checks are carried out as per the deadlines set, ensuring the site remains safe secure, clean and tidy and well landscaped at all times.
- To oversee the Administration team, to ensure all tasks are completed and the debt process is adhered to.
- To lead the team and support all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with the marina and boatyard administration where necessary, ensuring payment is received for all services under the guidelines laid down.
- To ensure the day to day operation and overall image of the site reflects the Companys position as market leader.
- To ensure all legal, HSE and company policies including financial polices are being adhered to.
- To build and develop an empowered team and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
The Candidate
- Experience in the yachting world or a role within a marina is ideal, but not mandatory.
- Good team leadership skills and a desire to deliver exceptional customer service at all times.
- Experience with operational processes and health and safety management.
- To be able to deal with customer feedback and handle appropriately.
This is a fantastic job in the yachting industry which requires the successful individual to take ownership of their own role while also being part of a team. You must be an outgoing character who thrives in and enjoys meeting the demands of a fast-paced environment head on! There are plenty of career progression opportunities on site and across the UK.
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Marina Assistant Manager employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Assistant Manager
✨Tip Number 1
Familiarise yourself with the marina's operations and services. Understanding the specific offerings and customer service standards of GoNow will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network within the yachting and marina community. Attend local events or join online forums related to marinas and boating. This can help you make valuable connections and potentially get a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Since the role requires strong team leadership skills, think of examples from your past experiences where you've successfully led a team or improved customer service.
✨Tip Number 4
Research health and safety regulations relevant to marina operations. Being knowledgeable about HSE policies will not only prepare you for potential interview questions but also demonstrate your commitment to maintaining a safe environment for both staff and customers.
We think you need these skills to ace Marina Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in marina operations or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the yachting world and your commitment to delivering exceptional customer service. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on skills such as team leadership, operational processes, and health and safety management. Provide examples of how you've successfully managed similar tasks in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at GoNow. Mention why you are drawn to their company values and how you can contribute to maintaining their position as a market leader in marina services.
How to prepare for a job interview at GoNow
✨Show Your Passion for Customer Service
As a Marina Assistant Manager, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering a top-notch experience.
✨Highlight Your Leadership Skills
Discuss your experience in leading teams, especially in fast-paced environments. Provide specific instances where you motivated your team or resolved conflicts, showcasing your ability to build an empowered and flexible team.
✨Familiarise Yourself with Health and Safety Regulations
Since the role involves health and safety management, brush up on relevant regulations and best practices. Being able to discuss how you’ve implemented safety measures in past roles will show that you take this responsibility seriously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer feedback. Think of scenarios where you successfully managed challenges in a marina or similar setting, and be ready to explain your thought process.
