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For Companies At a Glance
- Tasks: Lead a vibrant fitness club, driving member growth and ensuring top-notch customer satisfaction.
- Company: Market-leading health and fitness operator in the East Midlands.
- Benefits: Competitive salary of £40-45K, bonus, and additional perks.
- Why this job: Be the face of fitness, making a real impact on members' lives every day.
- Qualifications: Experience in operational management and a passion for customer service.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 32000 - 48000 £ per year.
Fantastic fitness job based in the Nottingham area. We are looking for a talented, enthusiastic, commercially focused Club Manager or General Manager with excellent aptitude for operational management to work within this market leading health and fitness operator in the East Midlands.
The General Manager will be responsible for the day-to-day management of this fantastic club ensuring revenue and member growth, customer satisfaction, people development and a safe environment for all. Key areas of emphasis include sales generation, financial control, expense management and developing the team to deliver outstanding customer experience.
Further Responsibilities Include:
- Continuous monitoring of the agreed standards and training & recording of all relevant staff.
- Ensure that employees meet all standards for performance, appearance and service provision.
- Solicit and handle customer enquiries, comments, suggestions and concerns to provide answers or determine solutions.
- Follow up with guests/members to ensure satisfaction.
- Report and record any health and safety or maintenance issues that cannot be fixed/repaired on site.
- Monitor cash handling procedures on a regular basis; investigate all security concerns.
- Ensure new employees receive induction and training for their position that is consistent with group standards and policy.
- Coach employees and give positive reinforcement when appropriate.
We are seeking a hands-on, highly driven and customer facing General Manager, this is not a role for a back of house manager!
Basic salary is circa £40-45K plus bonus and additional benefits. If you are interested to learn more about the role, or make an application, please contact James Procter for a confidential discussion.
General Manager (P&C) in Long Eaton employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (P&C) in Long Eaton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience in operational management and customer satisfaction. Use specific examples to demonstrate how you've driven revenue and developed teams in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the General Manager position.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and follow up on them.
We think you need these skills to ace General Manager (P&C) in Long Eaton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping others achieve their fitness goals.
Tailor Your Experience: Make sure to highlight your relevant experience in operational management and customer service. We’re looking for someone who can drive revenue and member growth, so be specific about how your past roles have prepared you for this challenge.
Be Personable: Remember, we’re seeking a hands-on General Manager who is customer-facing. Use a friendly tone in your application to show us that you’re approachable and ready to engage with both staff and members alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in Nottingham.
How to prepare for a job interview at GoNow
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of financial control and revenue generation. Brush up on key metrics related to sales and expenses in the fitness industry. Be ready to discuss how you've successfully managed budgets or increased revenue in previous roles.
✨Showcase Your People Skills
This role is all about people management, so be prepared to share examples of how you've developed teams and improved customer satisfaction. Think of specific instances where you coached staff or handled customer feedback effectively. This will show that you're not just a manager, but a leader.
✨Demonstrate Operational Excellence
The interviewers will want to see your operational management skills in action. Prepare to discuss how you've maintained standards and ensured compliance in past positions. Bring examples of how you've tackled health and safety issues or improved service provision in your previous clubs.
✨Be Hands-On and Enthusiastic
Since this is a hands-on role, convey your enthusiasm for being actively involved in club operations. Share stories that highlight your proactive approach and willingness to engage with both staff and members. This will help them see you as a perfect fit for their dynamic environment.
