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- Tasks: Supervise daily operations and ensure a safe, welcoming environment for all.
- Company: Join a busy leisure centre in Waltham Abbey/Epping area.
- Benefits: Earn £28,000 with career development and training opportunities.
- Why this job: Lead a team and deliver outstanding customer service in a vibrant setting.
- Qualifications: NPLQ required; supervisory experience in leisure or fitness preferred.
- Other info: Supportive environment with potential for growth in the leisure industry.
The predicted salary is between 28000 - 28000 £ per year.
Location: Waltham Abbey / Epping area, United Kingdom.
Salary: £28,000 per annum.
We are recruiting for an experienced Duty Manager to join a busy leisure centre. As Duty Manager, you will play a key role in the day-to-day operation, ensuring a safe, welcoming, and efficient environment for members and staff. You will supervise staff, oversee health & safety, and deliver excellent customer service at all times.
Key Responsibilities
- Supervise daily centre operations, ensuring smooth service delivery.
- Lead, motivate and support staff during shifts.
- Maintain the highest standards of health & safety across the site.
- Deliver outstanding customer service and handle queries effectively.
- Assist with staff training, scheduling and operational planning.
Requirements
- NPLQ (National Pool Lifeguard Qualification) essential.
- Proven supervisory or duty management experience within a leisure or fitness environment.
- Strong leadership and communication skills.
- PPO (Pool Plant Operators) qualification desirable but not essential.
Benefits
- Competitive salary of £28,000.
- Opportunity to develop your career within the leisure industry.
- Supportive working environment with training opportunities.
Apply today to be considered for this exciting opportunity!
Duty Manager employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to duty management and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated and supported staff in previous roles. This will demonstrate that you’re not just a manager, but a team player who can inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Experience: When writing your application, make sure to highlight your previous supervisory or duty management experience in a leisure or fitness environment. We want to see how your background aligns with the role and what makes you a great fit for our team.
Emphasise Customer Service Skills: As a Duty Manager, delivering outstanding customer service is key. Use your application to share examples of how you've handled customer queries effectively in the past. This will show us that you understand the importance of creating a welcoming environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities mentioned in the job description so we can see how you’ll contribute to our busy leisure centre.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at GoNow
✨Know Your Stuff
Make sure you’re familiar with the leisure centre's operations and the specific responsibilities of a Duty Manager. Brush up on health and safety regulations, customer service best practices, and any relevant qualifications like the NPLQ. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
During the interview, be prepared to discuss your previous supervisory experience. Share specific examples of how you've motivated staff or handled challenging situations. This will demonstrate your ability to lead and support a team effectively, which is crucial for this position.
✨Customer Service is Key
Since delivering outstanding customer service is a big part of the job, think of instances where you’ve gone above and beyond for customers. Be ready to explain how you handle queries and complaints, as this will highlight your commitment to creating a welcoming environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the leisure centre’s goals, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
