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- Tasks: Handle customer inquiries, manage logistics, and support various office functions.
- Company: Join a luxury skincare business that values personal and professional growth.
- Benefits: Competitive salary up to £28k, flexible hours, and opportunities for career development.
- Why this job: Perfect for those who love diverse tasks and want to grow in a supportive environment.
- Qualifications: Strong communication skills, IT proficiency, and a proactive, friendly attitude required.
- Other info: Own transport needed due to location; part-time and full-time options available.
The predicted salary is between 21600 - 28800 £ per year.
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Customer Service Executive required in the Telford area for this luxury skincare business..
We\’re looking for a confident, well-presented, and exceptionally organised Customer Service Executive to join their growing team. This varied role plays a vital part in the day-to-day running of all aspects of this fast-paced business, combining customer care, office coordination, and logistics with the opportunity to explore other areas of the business.
Key Responsibilities
- Handle inbound calls and enquiries from both B2C and B2B customers
- Organise training logistics in collaboration with the office team
- Manage certified accounts in support of the Sales Director
- Oversee front-of-house duties, providing a warm and professional welcome to visitors and clients
- Process customer orders and manage associated logistics
- Support the subscription team and respond to subscription queries
- Coordinate bookings
- Ensure smooth-running office protocols and provide general administrative support
Who We\’re Looking For:
- An outstanding communicator. A friendly individual who enjoys working with people
- Organised and reliable with strong communication skills
- Proficient with IT systems including Outlook and Excel
- Able to manage multiple responsibilities efficiently
- Customer-focused and confident both in person and over the phone
- A proactive team player with a positive attitude
Opportunities for Growth:
Our client is proud to support the personal and professional development of their team. This role provides the opportunity to explore other areas of the business — whether your interest lies in marketing, content creation, training support, or creative development. They value ambition and will support the right candidate to grow their career.
Package up to £28k.
Full and part time hours available.
If you\’re an ambitious professional looking for a diverse role to get your teeth into, get in touch today.
Own transport required due to location.
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Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Service Exec employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Exec
✨Tip Number 1
Familiarise yourself with the luxury skincare industry. Understanding the products and services offered by the company will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound calls, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge in your application process.
We think you need these skills to ace Customer Service Exec
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, office coordination, and logistics. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your ability to handle multiple responsibilities and provide examples of how you've successfully managed customer interactions in the past.
Showcase Your IT Proficiency: Since the role requires proficiency in IT systems like Outlook and Excel, mention any relevant experience or training you have with these tools. Consider including specific examples of how you've used them in previous roles.
Highlight Your Team Player Attitude: Emphasise your ability to work well in a team and your proactive approach. Provide examples of how you've contributed to a positive team environment or supported colleagues in previous positions.
How to prepare for a job interview at GoNow
✨Showcase Your Communication Skills
As a Customer Service Executive, you'll need to demonstrate your outstanding communication abilities. Be prepared to discuss examples of how you've effectively handled customer inquiries in the past, both over the phone and in person.
✨Demonstrate Organisational Skills
This role requires strong organisational skills. Bring up instances where you've successfully managed multiple tasks or responsibilities simultaneously, showcasing your ability to stay organised in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Since proficiency in IT systems like Outlook and Excel is essential, brush up on these tools before the interview. You might be asked about your experience with them, so be ready to discuss how you've used these applications in previous roles.
✨Express Your Team Player Attitude
The company values proactive team players. Share examples of how you've collaborated with others in the past and how you can contribute positively to the team dynamic at GoNow.
