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For Companies At a Glance
- Tasks: Manage boatyard operations, bookings, and customer service in a vibrant marina.
- Company: Leading marina operator in the stunning coastal town of Poole.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Why this job: Join a passionate team and make waves in the yachting industry!
- Qualifications: Experience in customer service; yachting knowledge is a plus.
- Other info: Fast-paced role with opportunities for growth across the UK.
The predicted salary is between 22000 - 33000 £ per year.
Overview
Boatyard Co-Ordinator
Yacht Marina, Poole
£27,500
A unique opportunity to join a leading marina operator as a Boatyard Co-Ordinator in the beautiful coastal town of Poole. The company operates out of multiple marinas in the UK and abroad, providing premium berthing and boatyard services. They require a dedicated and passionate person to join their team who is focused on delivering superb customer service.
The Main Responsibilities
- To be responsible for the administration function of the boatyard operation; including taking all boatyard service bookings and raising all relevant invoices and credit notes raised where necessary for berth holders, visitors and commercial tenants.
- To ensure all boatyard service bookings are administered in line with the relevant process and all bookings are correctly authorised in line with lifting policy.
- To issue storage ashore and electricity invoices and update all boatyard records.
- To keep the Marina Manager informed of lifting, and storage ashore statistics at all times; to include details of current availability to use as sales aids for the marina team.
- To ensure payments are taken at the time of booking or invoices raised as appropriate.
- To ensure all relevant weekly KPI, month and year end returns are completed as required.
- To assist the Marina Manager with the auditing of all boat measuring within the marina and to maintain up to date records in accordance with the companies measuring policy.
- To ensure that all customer queries are dealt with promptly and efficiently.
- To ensure the office telephone is answered in a timely manner, customers are greeted professionally and assist in the main office.
- To ensure all legal, HSE and company policies including financial are being adhered to.
The Candidate
- Experience in the yachting world or a role within a marina is ideal, but not mandatory.
- Good team leadership skills and a desire to deliver exceptional customer service at all times.
- Experience with operational processes and health and safety management.
- To be able to deal with customer feedback and handle appropriately.
This is a fantastic job in the yachting industry which requires the successful individual to take ownership of their own role while also being part of a team. You must be an outgoing character who thrives in and enjoys meeting the demands of a fast-paced environment head on! There are plenty of career progression opportunities on site and across the UK.
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Boatyard Coordinator employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boatyard Coordinator
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around the marina and familiarise yourself with the services they offer. This will not only show your genuine interest but also help you tailor your answers to fit their operations.
✨Tip Number 2
Practice your customer service skills! Since delivering exceptional customer service is key for this role, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network with current employees! If you can, reach out to someone already working at the marina. They can give you insider tips on what the team values and what it’s really like to work there. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly, and it helps us keep track of your application. Don’t miss out on this fantastic opportunity – hit that apply button!
We think you need these skills to ace Boatyard Coordinator
Some tips for your application 🫡
Show Your Passion for the Yachting World: When writing your application, let us know why you're excited about the yachting industry. Share any relevant experiences or interests that highlight your enthusiasm for boats and marinas.
Highlight Your Customer Service Skills: We’re all about delivering superb customer service, so make sure to showcase any past roles where you’ve excelled in this area. Use specific examples to demonstrate how you’ve gone above and beyond for customers.
Be Organised and Detail-Oriented: As a Boatyard Coordinator, attention to detail is key. In your application, mention any experience you have with administration or operational processes, and how you ensure everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at GoNow
✨Know Your Stuff
Familiarise yourself with the marina's operations and services. Understand the role of a Boatyard Coordinator and be ready to discuss how your skills align with their needs. This shows genuine interest and preparation.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you handled queries or complaints effectively, as this role is all about keeping customers happy.
✨Show Your Team Spirit
Be ready to talk about your experience working in teams. Highlight instances where you collaborated with others to achieve a common goal, as teamwork is crucial in a busy marina environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the marina's future plans or how they measure success in the boatyard. This demonstrates your enthusiasm and forward-thinking attitude.
