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- Tasks: Support daily operations and deliver an excellent customer experience at a new padel facility.
- Company: Join The Padel Loft, the UK's only university-dedicated padel operator.
- Benefits: Earn up to £28,000 plus bonuses, enjoy 20 days leave, and discounts on bookings.
- Why this job: Be part of a growing sports community and develop your career in a dynamic environment.
- Qualifications: Customer-facing experience and strong communication skills are a plus.
- Other info: Opportunities for career growth and coaching qualifications available.
The predicted salary is between 22400 - 28000 £ per year.
We are recruiting a Senior Club Assistant to join the founding team at a brand-new outdoor padel facility opening on a university campus. This hands-on role is ideal for an experienced Leisure Team Leader or Duty Manager looking to step into a new challenge within a growing sports environment. Working closely with the Club Manager, you will support the smooth day-to-day operation of the club, help deliver an excellent customer experience, and contribute to building a welcoming, community-led padel facility. This is a front-facing, active role with clear opportunities to develop into more senior operational or leadership positions over time.
About The Padel Loft: The Padel Loft is the UK's only university-dedicated padel operator, delivering accessible, affordable and community-led padel clubs in partnership with universities. Our new three-court outdoor facility at Aston University is part of our expansion across UK campuses, offering long-term career development within a fast-growing sports brand.
What you will be doing:
- Supporting daily operations including bookings, court schedules and customer queries
- Delivering a warm, inclusive front-of-house experience
- Assisting with events, leagues, social sessions and club activity programmes
- Helping grow and engage the club community through member communications and messaging groups
- Supporting social media and local marketing activity
- Maintaining high standards across the facility, including presentation and basic H&S checks
- Acting as duty lead during allocated shifts and supporting the Club Manager where needed
- Assisting with performance tracking and operational reporting
- Supporting corporate, group and society bookings on-site
What we are looking for:
- Experience in a customer-facing, operational or team-support role (leisure, hospitality or sport is ideal but not essential)
- A confident, friendly communicator who enjoys working with people
- Strong organisation skills and the ability to juggle tasks during busy periods
- A proactive, hands-on mindset
- Willingness to work evenings and weekends
- Interest in sport and active lifestyles (padel experience not required)
- Ambition to grow and develop within a fast-moving sports business
What’s on offer:
- Salary up to £28,000
- Performance bonus up to 10%
- 20 days annual leave + bank holidays + your birthday off
- Discounts on court bookings, retail and services
- Pension scheme and standard benefits
- Learning and development opportunities, including coaching qualifications
- Career development opportunities as the brand grows, with potential progression into more senior roles.
Senior Club Assistant in Birmingham employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Club Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Padel Loft's social media and website. Understanding their vibe will help you connect better during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering a warm, inclusive experience, think of examples from your past where you've excelled in customer service. Be ready to share these stories to demonstrate your friendly, confident communication style.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you've managed multiple tasks in busy environments. Whether it's juggling bookings or coordinating events, having specific examples will highlight your proactive mindset and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to express your ambition! Let them know you're keen to grow within the company. Talk about your interest in sports and how you see yourself contributing to the club's community-led approach. This will show you're not just looking for a job, but a long-term career!
We think you need these skills to ace Senior Club Assistant in Birmingham
Some tips for your application 🫡
Show Your Passion for Padel: Even if you don't have direct padel experience, let us know why you're excited about joining a community-led padel facility. Share your love for sports and how you can contribute to creating a welcoming atmosphere.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter reflect the skills and experiences that match the Senior Club Assistant role. Highlight any customer-facing roles you've had and how they relate to supporting our club's operations.
Be Yourself in the Application: We want to get to know the real you! Use a friendly tone in your application and let your personality shine through. This role is all about engaging with our community, so show us how you connect with people.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your enthusiasm and qualifications right away!
How to prepare for a job interview at GoNow
✨Know the Padel Scene
Familiarise yourself with padel and its growing popularity, especially in the UK. Understanding the sport will help you connect with the interviewers and show your genuine interest in the role and the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer-facing roles. Highlight how you’ve created positive experiences for customers, as this is crucial for a Senior Club Assistant.
✨Demonstrate Your Organisational Skills
Think of specific instances where you successfully managed multiple tasks or events. Being able to juggle responsibilities is key in this role, so be ready to discuss how you handle busy periods effectively.
✨Express Your Ambition
Let them know about your career aspirations within the sports industry. Discuss how you see yourself growing with the company and contributing to its success, which aligns with their focus on long-term development.
