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- Tasks: Lead a dynamic team to enhance guest experiences and manage activities at a holiday park.
- Company: GoNow is a vibrant holiday park in Berwick-upon-Tweed, focused on customer satisfaction and team development.
- Benefits: Enjoy a competitive salary, annual bonus, great benefits, and on-site accommodation if needed.
- Why this job: Join a fun, fast-paced environment with opportunities for growth and hands-on leadership experience.
- Qualifications: Experience in leisure management or hospitality, strong leadership skills, and a passion for customer service.
- Other info: Flexible hours required; training and support provided for career progression.
The predicted salary is between 25000 - 29000 £ per year.
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£29,000-£33,000, Annual Bonus & Great Benefits
A rare and exciting opportunity is now available for an Activities & Swim Manager for a fantastic holiday park in Berwick-upon-Tweed! If you are working in swimming pool management, leisure or activities and have a passion for developing customer experience, this is an opportunity not to miss!
Family Holiday Park, Berwick-upon-Tweed
£29,000-£33,000, Annual Bonus & Great Benefits
A rare and exciting opportunity is now available for an Activities & Swim Manager for a fantastic holiday park in Berwick-upon-Tweed! If you are working in swimming pool management, leisure or activities and have a passion for developing customer experience, this is an opportunity not to miss!
In this role, you\’ll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You\’ll inspire your team to hit their goals and keep up high standards by showing them how it\’s done! You\’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
The main responsibilities of the Activities & Swim Manager are:
- Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
- Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
- Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
- Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
- Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
- Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
- Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
The Candidate
- Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
- PPO and SPTO certificates preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.
This is a fast paced and rewarding job, for somebody looking to take ownership of their own role. On-site accommodation is available if required. This company offers fantastic career progression opportunities, with comprehensive training and ongoing support. If you are up for the challenge and are keen to progress in the industry, please apply now!
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Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Wellness and Fitness Services
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Activities & Swim Manager employer: GoNow
Contact Detail:
GoNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Swim Manager
✨Tip Number 1
Familiarise yourself with the specific activities and services offered at the holiday park. Understanding their unique offerings will help you tailor your approach during interviews and demonstrate your enthusiasm for enhancing guest experiences.
✨Tip Number 2
Network with current or former employees of the holiday park. They can provide valuable insights into the company culture and expectations, which can help you align your skills and experiences with what they are looking for in an Activities & Swim Manager.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on the latest health and safety regulations relevant to leisure and swimming pool management. Showing that you are knowledgeable about compliance will demonstrate your commitment to maintaining high standards in the role.
We think you need these skills to ace Activities & Swim Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in swimming pool management, leisure activities, and customer service. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the holiday park environment. Mention how your previous roles have prepared you for this position and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise key skills such as team leadership, performance management, and problem-solving. Make sure to mention any certifications like PPO or SPTO, even if they are not essential.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at the holiday park. Mention your commitment to creating exceptional guest experiences and your willingness to take ownership of your responsibilities.
How to prepare for a job interview at GoNow
✨Show Your Leadership Skills
As an Activities & Swim Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and achieving targets.
✨Highlight Customer Service Experience
This role is all about enhancing guest experiences. Be ready to discuss specific instances where you've resolved customer issues or improved service quality, showcasing your problem-solving skills.
✨Understand Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to leisure and swimming pool management. Being able to discuss these during the interview will show that you take compliance seriously.
✨Prepare for Performance Management Questions
Expect questions about how you monitor and manage team performance. Think of examples where you've provided feedback or coaching to help team members grow and improve their skills.
