- Guest Services: Greet guests warmly upon arrival, verify bookings, allocate rooms, issue key cards, and handle check-outs and payments.
- Reservations & Communication: Answer phone calls, manage online or walk-in bookings, respond to emails, and take accurate messages.
- Inquiries & Concierge: Provide local travel information, recommend restaurants or attractions, and help book theatre or transport tickets.
- Department Coordination: Liaise with housekeeping and maintenance teams to report room turnover status or repair needs.
- Administrative Tasks: Balance room folios, process credit card transactions, update digital logs, and handle guest complaints calmly and professionally
- Customer Service: Strong interpersonal skills with a polite, patient, and welcoming demeanor.
- Technical Skills: Familiarity with hotel Property Management Systems (PMS) like Guestline, reservation software, and standard office tools.
- Communication: Clear verbal and written English communication; additional languages are often an advantage.
- Qualifications: Often requires a high school diploma or GCSEs (including English and Maths); prior hospitality experience is preferred but entry-level training is common.
- Working Conditions: Involves shift work, including early mornings, late nights, weekends, and bank holidays.
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Hotel Receptionist in Peacehaven employer: Gomersal Lodge Hotel
Join our vibrant team at a charming 7-bedroom hotel where we prioritise a friendly atmosphere and exceptional guest service. We offer competitive benefits, a supportive work culture that encourages personal growth, and opportunities to develop your skills in hospitality. Located in a welcoming community, our hotel provides a unique chance to make meaningful connections with guests while enjoying a fulfilling career in the heart of the hospitality industry.
