At a Glance
- Tasks: Coordinate unforgettable luxury golf travel experiences for discerning guests.
- Company: Join a leading luxury travel company redefining golf experiences worldwide.
- Benefits: Competitive salary, generous holiday, bonuses, and team outings.
- Other info: Dynamic role with growth opportunities and exposure to international business.
- Why this job: Be part of a passionate team creating exceptional guest journeys in luxury travel.
- Qualifications: 2+ years in hospitality or travel, with a love for luxury and golf.
The predicted salary is between 32000 - 38000 € per year.
We craft extraordinary golf travel experiences for the world's most discerning golfers - from elite private clubs and high-net-worth individuals to luxury travel advisors and corporate partners. With offices in London, St Andrews, Ireland, the USA and Singapore, we're redefining what luxury golf travel means.
Our values aren't just words on a wall - they're the foundation of how we work: Excellence | Passion | Integrity | Ambition | Innovation | Authenticity
We're in our "building year" - investing in the people, systems, and culture that will make us the best company to work for in specialist luxury travel. This is where you come in.
As Senior Guest Experience Coordinator, you assume responsibility for all communications from point of sale, guiding our travellers through to their date of travel and improving their journey at each moment along the way. You will ensure a seamless, personalised, and unforgettable experience for all guests. This role is intentionally positioned as a development pathway within Golf Traveller, offering future progression into Guest Experience Management. You will bridge detailed coordination with visible involvement in the on-the-ground execution of our luxury experiences.
- Guest Journey Management: Be the primary point of contact for guests, ensuring their needs are met from booking to post-trip follow-up.
- Itinerary Enhancement: Collaborate with the Product and Sales teams to enhance travel experiences tailored to guest preferences, with a focus on luxury and attention to detail.
- Quality Assurance: Monitor and maintain high service standards, promptly addressing any challenges that arise during the guest experience.
- Supplier Engagement: Work closely with suppliers to ensure all itinerary elements meet our quality and exclusivity standards.
- Feedback Analysis: Collect and analyse guest feedback to drive continuous improvement and innovation in our offerings.
- Crisis Management: Handle any unexpected changes or emergencies with a calm and proactive approach, ensuring minimal disruption to the guest experience.
Location: St Andrews, Scotland - plus travel for in person hosting services.
Hours of work: 40 hours per week (9 a.m. 6 p.m. as core hours but with flexible hours subject to business demands).
What You Can Expect:
- A base salary of £32,000 – £38,000, dependent on experience.
- 25 days paid holiday per annum plus 8 public holidays.
- Eligibility for company-wide bonus and incentive schemes.
- Destination training with industry experts.
- A brand-new laptop.
- Quarterly team outings.
- Premium staff uniform (Peter Millar).
- Exposure to international business in a fast-growing company.
About You:
We are looking for an enthusiastic and detail-oriented individual who excels in delivering exceptional guest experiences.
Attributes and Qualifications:
- A passion for luxury travel is essential.
- Experience in the hospitality, travel and tourism sector alongside customer experience management - minimum 2 years.
- A comprehensive understanding of the golf industry and its language.
- Takes responsibility to enhance service excellence.
- Exceptional time management skills.
- Strong organizational and problem-solving skills, with a keen eye for detail.
- Excellent written and verbal communication skills.
- Proficient in digital tools and CRM systems.
- A professional and engaging telephone manner.
- Willingness to travel when required.
- Self-motivated and ambitious, with a team-oriented approach.
- Flexibility for weekend and out of core hours work.
Please note we do not provide sponsorships to those who require it and will only accept applications from those who have full rights to work in the UK and IDLR status.
Senior Guest Experience Coordinator employer: Golf Traveller
At Golf Traveller, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values excellence, passion, and innovation. Located in the historic St Andrews, our team enjoys a supportive environment with ample opportunities for personal and professional growth, including destination training with industry experts and exposure to international business. With competitive salaries, generous holiday allowances, and a commitment to employee well-being, we are dedicated to crafting not just extraordinary golf travel experiences for our guests, but also a rewarding career path for our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the luxury travel and golf industries. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for luxury travel! When you get the chance to chat with potential employers, share your experiences and insights about the industry. Let them see your enthusiasm and knowledge about creating unforgettable guest experiences.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest experience management. Think about how you would handle specific scenarios, like crisis management or enhancing itineraries. This will help you demonstrate your problem-solving skills and attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to redefining luxury golf travel.
We think you need these skills to ace Senior Guest Experience Coordinator
Some tips for your application 🫡
Show Your Passion for Luxury Travel:Make sure to highlight your enthusiasm for luxury travel in your application. We want to see that you genuinely care about creating extraordinary experiences for our guests, so share any relevant experiences or stories that showcase this passion.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Senior Guest Experience Coordinator role. We love seeing how you can bring your unique flair to our team.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is polished and free of errors. We appreciate candidates who take the time to ensure their written communication is clear and professional, as it reflects the high standards we uphold.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're serious about joining our team. Plus, it’s the best way to ensure your application gets into the right hands!
How to prepare for a job interview at Golf Traveller
✨Know Your Luxury Travel Inside Out
Make sure you brush up on the latest trends in luxury travel, especially within the golf sector. Familiarise yourself with high-end destinations, exclusive clubs, and what makes a guest's experience truly unforgettable. This knowledge will show your passion and commitment to the role.
✨Showcase Your Communication Skills
As a Senior Guest Experience Coordinator, communication is key. Prepare examples of how you've successfully managed guest interactions in the past. Highlight your ability to handle feedback and resolve issues calmly and effectively, as this will be crucial in ensuring a seamless experience for guests.
✨Demonstrate Attention to Detail
In luxury travel, every detail matters. Be ready to discuss how you've ensured high service standards in previous roles. Bring specific examples of how you've enhanced itineraries or addressed challenges, showcasing your problem-solving skills and meticulous nature.
✨Emphasise Your Team Spirit
This role requires collaboration with various teams, so it's important to convey your team-oriented approach. Share experiences where you've worked closely with others to achieve a common goal, particularly in enhancing guest experiences or managing projects.
