Store Manager - Glengormley in Newtownabbey

Reports to: Regional Sales Manager

Direct Reports: Sales Advisors, Senior Sales Advisors

Purpose

• To provide the best possible service to customers, thereby maximizing sales and profit.
• To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits.
• To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures.

Responsibilities

• Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries/problems; identifies and maximises selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs.
• Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products.
• Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary.
• Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards).
• Organisation and Planning – Plans, prioritises and organises work to optimise the use of resources and meet deadlines; schedules events/tasks and delegates effectively to staff; plans and introduces contingencies as required.
• Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs.
• Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills.
• Motivating Others - Encourages team effort, builds cohesion and maintains motivation.
• Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals.
• Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organised approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store.
• Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions/evaluates alternatives; takes action to resolve problems in accordance with company needs.
• Any other duties relevant and related to the post.

Qualifications

• Essential – Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR 1 year previous supervisory or management experience in a retail or customer focused environment. Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits.
• Desirable – WSET Level 2 Award in Wines and Spirits; NVQ Level 3 or equivalent qualification that relates to the retail industry.

Skills and Experience

• Essential – Minimum of 1 year experience in a customer focused environment; excellent standard of dress and appearance; communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal, and listening skills; customer focused – maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service; personal drive and a pleasant, positive, and enthusiastic, ‘can-do’ attitude, demonstrating an appropriate level of motivation; a good team player with the ability to lead and work in a team environment; a valid driving license plus access to a car.
• Desirable – 1 year previous supervisory or management experience in a retail or customer focused environment; interest and/or knowledge of wine.

Main Points of Contact

• Customers
• Sales Advisors / Regional Sales Developer / Regional Sales Manager / General Manager
• Marketing / Payroll / Stock / Cash Departments
• Distribution / Maintenance Personnel

Other Relevant Information

• Must be age 18 or over.
• Flexible approach to the needs of the business essential – must be able to work:
• A full shift on a Friday and Saturday, one of which must be to close of business.
• A minimum of 2 evenings per week, inclusive of a Friday or Saturday (and not including Sundays) to close of business.
• You are not assigned to a particular store and may be required to work in or transfer to another store within a reasonable travelling distance.