Sales & Support Executive - Frozzys in Belfast

FMCG / Pet | Frozzys

Location: Belfast

Reports to: Commercial Manager

Contract: Full-time, permanent

Works closely with: Commercial, Supply Chain, Marketing and Finance

Role overview

The Sales Support Executive will help keep our customer accounts running smoothly, providing accurate administration, useful sales reporting and effective coordination across the business.

Supporting the Commercial Manager, you will coordinate customer orders, maintain pricing and account information, support promotions and help ensure customer requirements are communicated and followed through.

As your knowledge and experience develop, there will be opportunities to become more involved in customer engagement, following up on sales leads and supporting account growth.

Key responsibilities

Order and account administration

Tracking customer orders, working with Supply Chain to support accurate and timely delivery.

· Process and allocate customer receipts, against outstanding sales orders and invoices

· Act as a day-to-day contact for customer enquiries, following issues through to resolution.

· Coordinate the resolution of delivery queries, shortages, returns and invoice discrepancies with Supply Chain and Finance.

· Maintain accurate customer records, product listings and account information.

· Support new customer setup and completion of retailer listing forms and documentation.

Pricing and promotional administration

· Maintain current price lists, promotional calendars and records of approved customer terms.

· Ensure approved pricing and promotional changes are accurately recorded and communicated to customers and relevant internal teams.

· Set up and track agreed customer promotions, coordinating requirements and deadlines.

· Support Finance and the Commercial Manager with promotional claims, invoice deductions and trade spend reconciliation.

Sales reporting

· Prepare regular sales reports by channel, customer and product, tracking performance against budget and forecast and highlighting trends and variances.

· Monitor customer ordering patterns and flag changes, gaps or opportunities to the Commercial Manager.

· Maintain sales trackers and provide accurate information to support customer reviews and sales meetings.

Cross functional coordination

· Work with Supply Chain to communicate customer forecasts, promotional activity, new listings and launch requirements.

· Monitor stock availability with Supply Chain and flag risks that could affect customer orders or planned activity.

· Work with Marketing to coordinate product information, imagery, samples and point-of-sale materials for customers.

· Track agreed customer actions and coordinate follow-up across Commercial, Marketing, Supply Chain and Finance.

Freezer and sales team support

· Maintain an accurate freezer register and coordinate approved placements, relocations, repairs and collections with customers and relevant partners.

· Support customer meeting preparation, including samples, sales information and presentation materials.

· Help organise and attend trade events as required.

· Keep CRM systems and account files up to date.

· Identify practical improvements that save time and reduce errors.

Customer engagement and development

· Support customer follow-up and maintain regular contact with agreed accounts.

· As experience develops, follow up on sales enquiries and leads under the guidance of the Commercial Manager.

· Identify opportunities to introduce relevant products and promotions, referring commercial decisions to the Commercial Manager.

Skills and experience

Essential

· Previous experience in sales support, sales administration or customer service.

· Strong Excel skills, including formulas, pivot tables and preparing sales reports.

· Confidence working with figures and identifying trends or discrepancies.

· Excellent organisation and attention to detail.

· Clear, confident communication and a helpful, professional approach to customers.

· Ability to manage competing priorities and work effectively across teams.

· A proactive approach to resolving problems and completing follow-up actions.

· A current, full UK driving licence.

Desirable

· Experience in FMCG, pet, food, retail, wholesale or consumer goods.

· Experience supporting retail or wholesale customer accounts.

· Familiarity with CRM systems, order processing or customer portals.

· Experience working in a seasonal business.

· An interest in developing customer engagement and sales skills.

What we offer

· Salary depending on experience.

· Lunch provided when working on site.

· The opportunity to contribute to a growing pet brand and develop your commercial experience.

· Scope to progress into greater customer engagement and sales responsibility as the role develops.

Frozzys Limited is an equal opportunities employer and welcomes applications from all backgrounds.

#NIJobs

About Frozzys

Frozzys is a growing pet treat business, known for our frozen yogurt for dogs and expanding range of ambient treats for dogs and cats. Positioned as The Happy Gut Company, we supply national pet retailers, wholesalers and independent stores across the UK and Ireland.

What you will need