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- Tasks: Support various information and finance systems while delivering top-notch customer care.
- Company: Join Leicestershire County Council, a supportive public sector organisation.
- Benefits: Enjoy guaranteed hours, generous leave, and a fantastic pension scheme.
- Other info: Flexible working environment with opportunities for career progression.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: GCSEs or equivalent experience, strong computer skills, and excellent communication.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part-time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 4th May 2026
Interview Date(s): TBC
About the Role
The Service Support Assistant role is part of the wider Business Support Service and involves completing tasks on various information and finance management systems within given timescales, improving data quality with a high standard of attention to detail, and following agreed procedures. The role also expects the candidate to receive visitors, respond to and screen telephone calls, emails and other enquiries, thereby providing high‑level customer care. The successful applicant will produce letters, reports, emails, minutes, spreadsheets and presentations to a professional standard, maintain diaries, make appointments and arrange meetings, and manage a busy incoming and outgoing workload. They will record, track, progress and prioritise work, using initiative to resolve non‑complex queries and problems. As part of the wider team, the role also requires providing back‑up to colleagues across service areas and assisting with urgent work on a day‑to‑day basis.
About You
- Recognised academic qualifications such as GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications, NVQ 2 in Business Administration or equivalent, or an equivalent level of relevant experience.
- Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis and to establish and maintain manual and electronic admin systems.
- Demonstrated organisational skills that allow prioritising your own workload and working under minimal supervision while maintaining a flexible approach.
- Good written and oral communication skills with experience providing excellent customer care.
- Able to produce accurate work to deadlines and work effectively as a team member.
- Full understanding of the need to maintain confidentiality and experience working with sensitive information.
- Evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.
- Ability to demonstrate a commitment to our values and to delivering accessible and inclusive services that meet the needs of all residents.
Benefits
- Guaranteed contracted hours
- Opportunities to progress within a large public sector organisation
- Excellent Local Government Pension Scheme
- Generous annual leave entitlement
- Access to staff wellbeing and counselling services
- Access to an employee discount scheme, providing a wide range of retail discounts, including supermarket and gym memberships
- Opportunity to work for an organisation which 95% of staff say is a good employer
- Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Contact Jeyni Tailor, Senior Business Support Officer
Email: Jeyni.Tailor@leics.gov.uk
Tel: 0116 305 3027
Terms and Conditions
By applying for this post, you agree to our Terms and Conditions. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Service Support Assistant employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Assistant
✨Tip Number 1
Get to know the company! Research Leicestershire County Council and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and data management. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work, like reports or spreadsheets, to demonstrate your organisational and computer skills. This will give the interviewers a clear picture of what you can bring to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Leicestershire County Council.
We think you need these skills to ace Service Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Service Support Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Attention to Detail: Since this role involves managing information and finance systems, it's crucial to demonstrate your attention to detail. Use examples from your past experiences where you've successfully managed data or produced accurate reports.
Communicate Clearly: Good written communication is key for this position. When crafting your application, ensure your language is clear and professional. We love seeing well-structured letters and emails that reflect your ability to communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Golearnleicestershire
✨Know Your Role
Make sure you thoroughly understand the Service Support Assistant role. Familiarise yourself with the key responsibilities, such as managing information systems and providing excellent customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare to discuss your computer skills, especially with MS Office. Be ready to give examples of how you've used Excel for data analysis or Word for professional documents. Highlight your organisational skills and how you prioritise tasks, as these are crucial for the role.
✨Practice Customer Care Scenarios
Since the role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Prepare to discuss how you handle difficult situations or queries, demonstrating your ability to maintain professionalism and empathy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges faced by the department. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.