At a Glance
- Tasks: Provide a welcoming experience and promote museum events to visitors.
- Company: Leicestershire County Council at Melton Carnegie Museum.
- Benefits: Earn £13.91 per hour with flexible working options.
- Other info: Join a supportive team committed to inclusivity and accessibility.
- Why this job: Make a difference in the community while engaging with diverse visitors.
- Qualifications: NVQ level 2 or significant customer service experience required.
The predicted salary is between 13.91 - 13.91 £ per hour.
Organisation: Leicestershire County Council
Work Location: Melton Carnegie Museum, Thorpe End, Melton Mowbray, LE13 1RB
Working Hours: Varied Days Tuesday – Saturday 09:00 until 16:30
Contract Type: Casual
Salary: £13.91 per hour
Closing Date: 25th November 2026
This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
About the Role
We are looking for a highly motivated individual to provide a welcoming and high-quality visitor experience and encourage new and repeat visits. To champion the heritage and museum service offer by actively promoting and selling the range of offers across the site, including events and exhibitions and maximising secondary spend. The successful candidate will deliver a welcoming, safe, and efficient FOH experience with a focus to deliver the highest level of customer care. To assist with the delivery of a positive and proactive social media campaign to engage with new and existing customers, with the aim of increasing footfall to the sites.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ level 2 in a relevant subject area or significant demonstrable experience of working in a customer facing organisation/visitor attraction setting.
- To be a welcoming and informative first point of contact for all customers, this will include meeting a varied range of visitors, and to actively promote and upsell the heritage and museum service.
- Experience of team working, providing high quality customer care with knowledge of what makes an excellent customer experience.
- Ability to work on own initiative and part of a team - having excellent communication skills both verbal and written.
- Works co-operatively across team and service boundaries to improve performance.
- Good communication skills, including individuals and small groups.
- Deals with confrontational issues by remaining objective, rational and calm.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Katie Bluett, Museum Supervisor Telephone: 0116 3050 787 Email: katie.bluett@leics.gov.uk
Customer Liaison Assistant - Melton Carnegie Museum in Melton Mowbray employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Assistant - Melton Carnegie Museum in Melton Mowbray
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Golearnleicestershire and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Golearnleicestershire and let us see your personality shine through!
We think you need these skills to ace Customer Liaison Assistant - Melton Carnegie Museum in Melton Mowbray
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Golearnleicestershire.
Get Familiar with Our Brand:Before applying, take some time to learn about Golearnleicestershire and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Golearnleicestershire
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Golearnleicestershire.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Golearnleicestershire will surely appreciate.
