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- Tasks: Be the first point of contact for customers and manage referrals in a dynamic care service.
- Company: Join Leicestershire County Council, dedicated to making a real difference in people's lives.
- Benefits: Flexible working options, supportive environment, and opportunities for personal and professional growth.
- Other info: Casual role with varied shifts, perfect for students seeking flexible work.
- Why this job: Make an impact every day while helping individuals regain their independence.
- Qualifications: GCSEs in English and relevant experience in social care or customer service.
The predicted salary is between 24000 - 28000 £ per year.
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Working Hours: Casual
Contract Type: Casual
Closing Date: 27th March 2026
Interview Date(s): TBC
This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
About the Role
The HART service provides several care and support offers under its registration as a domiciliary care service. This includes reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence. Homecare support facilitates the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support is available for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties:
- Be the first point of contact for all internal and external customers to the HART Service.
- Provide a comprehensive initial contact and duty function, ensuring that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.
- Accept initial referrals into the service and screen against the HART Criteria.
- Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
- Prioritise urgent referrals to meet key performance indication response times within a two-hour window.
- Programme Service in such a way which maximises the utilisation of all available resources.
It is an important role in the day-to-day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. The nature of the work may involve the job holder carrying out work outside of normal working hours.
About You:
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
- Experience of working in local government and relevant experience working within an Adult Social Care setting.
- Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
- Experience of working effectively as part of a team, supporting and developing colleagues and have experience working within a customer service or customer contact centre.
- Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
- Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
- Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.
- A flexible approach to work, access to a vehicle and drivers' licence and an Enhanced DBS is required.
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager.
At Leicestershire County Council, we are looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
At Leicestershire County Council, we are committed to making a real difference in people’s lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you’re starting your career or looking for your next challenge, you’ll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Locations Leicestershire County Council, Glenfield, LE3 8RA, GB.
HART Referral, Duty & Programming Officer in London employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HART Referral, Duty & Programming Officer in London
✨Tip Number 1
Get to know the HART service inside out! Familiarise yourself with their mission and values, as well as the specific duties of the role. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your interview skills! Prepare answers for common questions related to customer service and social care. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to think on your feet. This is crucial for the HART role, so make sure you highlight these moments during your interview.
We think you need these skills to ace HART Referral, Duty & Programming Officer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role is all about. Highlight the key responsibilities and requirements so you can tailor your application to show how you fit the bill.
Craft a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to clearly demonstrate how you meet the criteria listed in the 'About You' section. Be specific and give examples from your experience that relate directly to the job.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. A well-structured application reflects your attention to detail and professionalism.
Apply Early and Through Our Website: Don’t wait until the last minute! Submit your application as soon as you can through our website. This not only shows your enthusiasm but also gives you a better chance before we close the vacancy.
How to prepare for a job interview at Golearnleicestershire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HART service and its objectives. Familiarise yourself with the key duties listed in the job description, especially around reablement and crisis support. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, prepare examples from your past experiences where you've excelled in customer service. Think about how you managed queries or resolved issues effectively, as this will highlight your ability to handle the demands of the position.
✨Demonstrate Quick Thinking
The job requires quick thinking and problem-solving skills, especially when prioritising urgent referrals. Be ready to discuss scenarios where you've had to think on your feet. Practising situational questions can help you articulate your thought process during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the HART service, or opportunities for professional development. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.