At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming library environment.
- Company: Join Nottingham City Libraries, a progressive and inclusive workplace.
- Benefits: Earn £13.26 per hour with flexible casual shifts and great support.
- Other info: Flexible hours across various libraries with opportunities for personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Good customer service skills and a passion for helping others.
The predicted salary is between 13.26 - 13.26 £ per hour.
Contract Type: Casual
Working Hours: Various hours
Worker Type: Onsite Worker
Salary: £13.26 per hour
Location: Nottingham City Libraries
We’ve got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries. The posts are available on a casual basis - we will ask you in advance what shifts you are available for and then offer shifts out across all libraries. They could be based in any Nottingham City library and will be to cover timetabling gaps. There will be opportunities to cover all our opening hours - 6 days per week.
Working for Nottingham City Council has great benefits. As well as competitive pay, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
The Casual Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users. The position involves delivering exceptional customer service, ensuring a positive experience for all visitors of any age. The postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience. Additionally, the postholder will assist and deliver activities that promote literacy, wellbeing, and educational aspirations, working collaboratively with colleagues, volunteers, and partners to create a vibrant and inclusive library space. Whilst the shifts offered are on a casual basis, you could be working across multiple sites and engaging with different aspects of our communities.
About You
The ideal candidate will have:
- Experience of good customer service.
- Good communication skills including being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms.
- A range of technical skills to assist customers including good computer knowledge to enable them to carry out tasks within the library.
- Ability to process stock and file alphabetically and numerically.
- Ability to be able to confidently promote, deliver and support a programme of events.
- Ability to work within a team.
- The opportunity to be flexible as you may be asked to work at any Nottingham City Library.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.
Closing Date: 5th July 2026
Interview Dates: TBC
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Library Customer Advisor (Casual) employer: Golearnleicestershire
Nottingham City Libraries is an excellent employer that offers a dynamic and inclusive work environment, where employees are encouraged to thrive and make a meaningful impact in the community. With competitive pay and flexible casual hours, staff have the opportunity to engage with diverse library users across various locations, fostering a culture of collaboration and support. Join us in our mission to enhance literacy and wellbeing in Nottingham, while enjoying the benefits of professional growth and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor (Casual)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Golearnleicestershire and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Golearnleicestershire and let us see your personality shine through!
We think you need these skills to ace Library Customer Advisor (Casual)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Golearnleicestershire.
Get Familiar with Our Brand:Before applying, take some time to learn about Golearnleicestershire and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Golearnleicestershire
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Golearnleicestershire.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Golearnleicestershire will surely appreciate.
