At a Glance
- Tasks: Assist customers, inspire reading, and support events at Nottingham Central Library.
- Company: Join Nottingham City Council, a progressive and inclusive employer.
- Benefits: Competitive pay, generous leave, pension scheme, and health benefits.
- Other info: Flexible working arrangements and opportunities for personal development.
- Why this job: Make a real difference in your community while enjoying a vibrant work environment.
- Qualifications: Excellent customer service skills and a passion for helping others.
The predicted salary is between 25 - 26 £ per hour.
Working Hours: 6 hours/week - Saturday Only
- Week 1: Saturday: 09:30 – 16:00
- Week 2: Saturday: 09:00 – 16:00
- Week 3: Saturday: 09:30 – 16:00
Worker Type: Onsite Worker
Salary: Starting Salary is £25,583 (£13.26/hour) for level 1 and rising to £26,403 (level 3) per annum (Pro rata for part time)
Nottingham City Libraries are seeking to recruit a Library Customer Advisor – Saturday Only who will be based at Nottingham Central Library. The library is spread over three floors and includes feature book walls, an immersive story telling room, free access to computers, specialist resources, a learning lab, meeting rooms, exhibition space and a café. The library also houses an extensive Local Studies collection and a dedicated Business & IP Centre.
We’re looking for people with excellent customer service skills who love helping others and who would welcome the chance to inspire people to read, learn and enjoy culture. As a Library Customer Service Advisor, no two days would be the same. You may be assisting with a children’s event/activity, helping someone to fill in a job application or to choose their perfect book to read. Our libraries offer a wide range of services and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
The ideal candidate will have:
- Able to deliver high level customer service to a range of citizens
- Excellent written and verbal communication skills
- An excellent team player
- Able to organise, multitask and prioritise
- An ability to use information technology as applied in the workplace
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Closing Date: 22/03/2026
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Library Customer Advisor employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Library Customer Advisor
✨Tip Number 1
Get to know the library! Familiarise yourself with the services and resources available at Nottingham Central Library. This will help you engage with customers and show your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help someone in the library, like assisting with a job application or recommending a book. Role-playing these situations can boost your confidence.
✨Tip Number 3
Network with current library staff or volunteers. They can provide insights into the role and the work culture at Nottingham City Libraries. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Don’t forget to highlight your enthusiasm for helping others and your commitment to improving library services.
We think you need these skills to ace Library Customer Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for libraries and customer service shine through. We want to see how much you care about helping others and making a difference in the community!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Use examples that demonstrate your customer service abilities and how you've positively impacted others in previous roles.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Library Customer Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants. Plus, it’s super easy to do!
How to prepare for a job interview at Golearnleicestershire
✨Know Your Library Stuff
Before the interview, brush up on your knowledge of Nottingham City Libraries and their services. Familiarise yourself with the different resources available, like the Local Studies collection and the Business & IP Centre. This will show your passion for the role and help you answer questions about how you can contribute to enhancing library services.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to help someone, as this is key for a Library Customer Advisor. Be ready to discuss how you would handle various scenarios, like assisting with events or helping someone find the right book.
✨Be Enthusiastic and Proactive
During the interview, let your enthusiasm shine through! Talk about your love for reading, learning, and culture. Share ideas on how you could inspire others in the library setting. Being proactive in suggesting improvements or new activities can set you apart from other candidates.
✨Practice Your Communication Skills
Since excellent written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you convey your ideas effectively during the actual interview.
