Organisation:Leicestershire County Council
WorkLocation:Customer Service Centre, County Hall, Glenfield, Leicester LE3 8RA
Salary:£27,717 - £29,076 per annum (pro rata for part-time)
WorkingHours:18.5 hours per week on a rota basis worked between 8.30am and 5.30pm Monday to Wednesday
ContractType:Permanent
Closing Date:23/10/2026
Interview Date(s):25th November, 1st and 2nd December 2026
Do you want a job where you can improve the lives and wellbeing of the people of Leicestershire? Do you enjoy working in a fast-paced environment and are motivated by providing excellent customer service?
About the Role
As a Social Care Advisor, you will be the first point of contact for all internal and external queries and will a play a crucial role in advising, guiding, and supporting customers. You will handle a high volume and variety of complex and emotive adult social care enquiries via inbound and outbound telephone calls and emails.
You will be required to manage your caseload of queries until resolution which may involve providing the required information yourself, signposting to relevant services, or a referral to the appropriate Council service. Where you identify that an individual may be at risk, you will quickly capture and escape the necessary information for further action.
There will be individual and service performance targets that you will be required to meet however we will ensure that you receive the relevant training and on-the-job support to enable you to fulfil your role to the best of your ability.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Understand how to deliver excellent customer service and have experience of direct customer contact via the telephone and of using complex databases to record and retrieve customer information.
- Have fast and accurate keyboard skills with good attention to detail.
- Be able to identify and record critical information and demonstrate quick thinking and problem solving.
- Have experience of working effectively as part of a team and on your own initiative.
- Have excellent communication skills including the ability to demonstrate tact, diplomacy, and empathy.
- Be able to remain calm and deal effectively with a pressurised workload.
- Understand the importance of identifying and effectively managing risk.
In addition, we also expect you to shareour commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Rhiannon Watts, Team Leader
Telephone: 01163054518
Email: rhiannon.watts@leics.gov.uk
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Social Care Advisor in Leicester employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
