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- Tasks: Provide essential housing advice and support to prevent homelessness in Nottingham.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and understanding of housing issues required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28598 - 31022 £ per year.
Nottingham City Council's Housing Solutions have an exciting opportunity within our Homelessness Service as one of our Housing Casework Advisors. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
As a Housing Casework Advisor, you will be a vital resource for the public, offering high-quality advice and assistance on a range of housing issues with a focus on preventing homelessness. Your role will involve:
- Conducting initial needs assessments
- Advocating on behalf of customers
- Liaising with various agencies
- Maintaining accurate records
You will assist service users in reconnecting with Local Authority and other provisions outside the city. Collaborating with various agencies, you will ensure citizens access relevant services. Additionally, you will ensure tenants and landlords understand their legal rights and responsibilities, maintain accurate records of housing assistance, and issue correspondence related to homelessness legislation. Your role will also involve investigating duties under homelessness legislation and supporting formal applications.
Key priorities for the post holder will include:
- Ability to communicate complex issues on a face-to-face basis demonstrating tact, diplomacy, sensitivity, and customer care
- Commitment to providing a high-quality customer-focused service
- An understanding of homelessness and the Housing Act 1996, in order to investigate possible duties owed to citizens
- General knowledge of safeguarding
- An understanding of why it’s important to consider equality, diversity, and inclusion in all that we do
When applying, candidates should provide a written statement along with their CV outlining their key skills and experiences in the priorities outlined above. A DBS enhanced check for a regulated activity is required for this post.
At Nottingham City Council, we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 9th February 2026
Interviews will be held: W/C 27th February 2026
Housing Casework Advisor employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Casework Advisor
✨Tip Number 1
Get to know the organisation! Research Nottingham City Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experiences and demonstrate your understanding of homelessness and housing legislation effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Nottingham City Council.
We think you need these skills to ace Housing Casework Advisor
Some tips for your application 🫡
Tailor Your Written Statement: Make sure your written statement is tailored to the key priorities mentioned in the job description. Highlight your relevant skills and experiences that align with the role of a Housing Casework Advisor. We want to see how you can make a difference!
Showcase Your Communication Skills: Since you'll be dealing with complex issues, it's crucial to demonstrate your communication skills in your application. Use clear and concise language to show us how you can handle sensitive situations with tact and diplomacy.
Highlight Your Understanding of Homelessness: We’re looking for candidates who understand homelessness and the Housing Act 1996. Make sure to include any relevant experience or knowledge you have about these topics in your written statement to stand out from the crowd.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! Share your passion for helping others and why you want to work with Nottingham City Council. Remember, we’re looking for driven individuals who are committed to making a difference.
How to prepare for a job interview at Golearnleicestershire
✨Know Your Stuff
Make sure you brush up on the Housing Act 1996 and understand the key issues surrounding homelessness. Being able to discuss these topics confidently will show that you're serious about the role and ready to make a difference.
✨Showcase Your Communication Skills
As a Housing Casework Advisor, you'll need to communicate complex issues with tact and sensitivity. Prepare examples from your past experiences where you've successfully navigated difficult conversations or provided excellent customer service.
✨Demonstrate Your Commitment to Inclusion
Be ready to discuss how you prioritise equality, diversity, and inclusion in your work. Think of specific instances where you've advocated for underrepresented groups or ensured that everyone has access to the services they need.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the team culture, the challenges faced by the Homelessness Service, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
