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- Tasks: Welcome visitors and provide outstanding customer service at heritage sites.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive work culture.
- Why this job: Make a real difference in your community while enjoying a dynamic work environment.
- Qualifications: Experience in customer service, retail, or visitor attractions is essential.
- Other info: Flexible working arrangements and opportunities for career growth.
The predicted salary is between 25583 - 26403 £ per year.
Contract Type: Permanent
Working Hours: Various
Worker Type: Onsite Worker
Salary: Starting Salary is £25,583 (Level one) rising to £26,403 per annum (pro rata for part-time)
Location: Nottingham Castle NG1 6EL, Wollaton Hall & Deer Park NG8 2AE, Newstead Abbey NG15 2NA
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
The Heritage Visitor Assistant will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in all work areas - catering, kitchens, shops, museums, cleaning. They will maximise visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times.
About You
- Experience of working within museum/visitor attraction, cafes and retail, delivering activities to meet customer needs
- Able to fully undertake all aspects of this varied role and work under pressure
- Able to work across all museum sites – including evenings, all weekends essential and bank holidays
- The ability to maintain a sustained physical effort moving, walking, lifting etc.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 16th February 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Heritage Visitor Assistant employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heritage Visitor Assistant
✨Tip Number 1
Get to know the heritage sites! Before your interview, take some time to visit Nottingham Castle, Wollaton Hall, and Newstead Abbey. Familiarising yourself with the locations will not only impress the interviewers but also help you understand the visitor experience better.
✨Tip Number 2
Show off your customer service skills! Think of specific examples from your past experiences where you went above and beyond for a customer. This role is all about making visitors feel welcome, so let’s highlight those moments during your chat!
✨Tip Number 3
Be ready to discuss teamwork! The job involves working across various areas like catering and retail, so be prepared to share how you’ve collaborated with others in fast-paced environments. We want to see that you can thrive under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in Nottingham, just like you!
We think you need these skills to ace Heritage Visitor Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for heritage and customer service shine through. We want to see how much you care about making a difference in our visitors' experiences!
Tailor Your Experience: Make sure to highlight any relevant experience you have in museums, visitor attractions, or customer service roles. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity.
How to prepare for a job interview at Golearnleicestershire
✨Know Your Heritage
Familiarise yourself with the history and significance of Nottingham Castle, Wollaton Hall, and Newstead Abbey. Being able to discuss these sites passionately will show your genuine interest in the role and impress the interviewers.
✨Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you went above and beyond to enhance a visitor's experience, as this is crucial for the Heritage Visitor Assistant position.
✨Demonstrate Flexibility
Since the role requires working evenings, weekends, and bank holidays, be ready to discuss your availability and willingness to adapt your schedule. Highlight any past experiences where you successfully managed flexible working hours.
✨Physical Preparedness
The job involves physical tasks like moving and lifting. Be prepared to talk about your ability to handle these demands. If you have relevant experience, such as working in a busy café or retail environment, share those stories to showcase your capability.
