Senior Business Support Assistant in Glenfield

An opportunity has arisen for a well-organised and resilient individual to join the busy and dynamic Children and Family Services Business Support Team as a Senior Business Support Assistant within the Education area on a specific project until 2029.

About the Role

The successful candidate will provide an efficient and effective business support service associated with statutory requirements, including assessments and monitoring along with being able to liaise confidently with a range of internal and external agencies to ensure children receive our services and gather/monitor appropriate information. You will be responsible for providing comprehensive administrative and secretarial support services, coordinating local and statutory requirements, and organising statutory meetings. This includes preparing documentation, taking and distributing confidential minutes, maintaining accurate records on in-house databases, and managing complex information systems and reports using Microsoft Office. Acting as the first point of contact for schools, partners, agencies, community organisations and the public, ensuring effective communication and service delivery. Also responsible for line management duties, including supervision and performance reviews, maintaining and auditing complex databases, and prioritising workload effectively to meet statutory deadlines while working collaboratively as part of a team.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• NVQ level 2 or equivalent in literacy and numeracy.
• Be trained and proficient in all aspects of Microsoft Office including the ability to use spreadsheets and perform basic data analysis.
• Has relevant experience of working within a busy office environment.
• Experience of undertaking routine financial procedures and processes.
• Experience of working with spreadsheets and databases.
• Good organisational, verbal and written communication skills.
• Experience of diary management and facilitating meetings.
• Ability to take accurate notes of meetings and type drafts for approval.
• Excellent customer care skills and a full understanding of the need to maintain confidentiality.
• To be able to produce accurate work to deadlines, including notes of meetings and work effectively and efficiently whilst under pressure.
• Evidence of being able to work collaboratively within a team and to have the ability to establish and maintain working relationships and communicate effectively with staff at all levels.
• To have the ability to prioritise own workload and work under minimum supervision, with a flexible approach.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Please note if you are appointed to this role on a fixed-term or internal secondment basis, you may later be offered a permanent appointment to the role, should the opportunity become available. Any such arrangements will be subject to organisational requirements and the relevant policy conditions being met.

Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact: Debbie Clarke - Business Manager - Operations Email: Debbie.clarke@leics.gov.uk