Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £27,717 - £29,076 per annum (pro-rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 25th September 2026
Interview Date(s): TBC 6th October 2026
Are you looking for a rewarding career where you can make a difference to residents of Leicestershire
Are you looking to work in a fast paced environment with variety and challenge?
About the Role
First Contact Plus is a triage an signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money and Feeling Safe to name a few.
About You
To apply for this post, you must have:
- NVQ in Business Administration or equivalent relevant qualification or relevant experience
- Experience of liaising with customers using a variety of methods
- Experience of working in a customer facing role or environment
- Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
- Excellent communication skills both written and verbal
- Be competent in using Microsoft Office applications including Word and Excel
- Able to adapt to dealing with all kinds of customers in order to assist them adequately
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion,please contact:
Danny Saines - Operations Manager - Integrated Lifestyle Services
Telephone: 0116 305 2477
Email: danny.saines@leics.gov.uk
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Integrated Lifestyle Advisor in Glenfield employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
