At a Glance
- Tasks: Gather feedback on adult social care services and support quality improvement.
- Company: Leicestershire County Council, committed to enhancing community services.
- Benefits: Competitive salary, full training, and flexible working options.
- Other info: Join a supportive team with opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: GCSEs in English and Maths or equivalent; IT skills required.
The predicted salary is between 25191 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: Leicestershire County Council, County Hall, Glenfield, Leicestershire, LE3 8RA
Salary: £25,191 to £28,146 (pro rata for part time) (pay review pending)
Working Hours: 37 hours per week (including 1 day allocated for apprenticeship).
Contract Type: Fixed Term (Maximum of 24 months from start date).
Closing Date: 7th September 2026.
Interview Date(s): 24th and 25th of September 2026.
Do you want to help the Adults and Communities Department improve the quality of the services people receive and do you enjoy interacting with people? If so, would you like to join a friendly team where you will be responsible for gathering the views of people about their experiences of using adult social care services and views of staff who work for providers of services?
About the Role
The Quality and Contract team works with independent and voluntary providers who hold contracts with Leicestershire County Council. The Apprentice Quality Experience Officer will provide a dedicated resource who will seek the views of people (and or their relatives) who use these contracted services and their families on the services they are in receipt of. The Quality Experience Officer will listen to people’s views, supporting them to have an opportunity to provide honest feedback and this will form a vital part of the intelligence held about providers and the quality of the services they offer. The Apprentice Quality Experience Officer will also support the Quality and Contracts team to seek feedback from staff who work for contracted providers. This will involve encouraging people to feel confident to voice their opinions so where needed action can be taken to improve the quality of services across Leicestershire. Providers can be given honest feedback on people’s opinion of the services which can be positive or constructive. This role will involve you in making telephone calls, speaking to people face-to-face and sending out written questionnaires and you will be required to use a variety of IT applications including MS forms, Excel and Word. You will be responsible for prioritising your own workload to meet deadlines set by Quality and Contracts Officers. The role may involve some out of hours working including travel to a variety of locations around the county. The role is a career graded role and passing the apprenticeship forms part of the career graded progress.
About You
To apply for this post, you must:
- Be able to work independently and together with other members of the team.
- Be committed to complete a Level 3 Apprenticeship - You will be given full training and time to complete the apprenticeship and will be supported to develop your skills in working with people, understanding information and data analysis.
- Be experienced in using IT applications such as Excel, Outlook, MS Forms and Word preferably in a work based setting including creating documents using IT applications such as spreadsheets.
- Be able to speak with people at ease and provide advice and written reports in accurate spoken English and have a GCSE level (or equivalent ability) in English and Maths, or the ability to obtain these level of qualifications as part of the apprenticeship training.
- Have an ability to understand and use data to produce simple summary reports and be able to produce reports which accurately reflect and record the answers shared by people and staff.
- Have an ability to balance risk and have an awareness of safeguarding people at risk of harm and be able to manage difficult situations and conversations.
- Maintain confidentiality at all times and understand the importance of GDPR and data protection.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Jessamy Wykes-Robinson, Quality and Contracts Manager Telephone: 0116 3057444 Email: jessamy.wykes-robinson@leics.gov.uk
Apprentice Quality Experience Officer in Glenfield employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Quality Experience Officer in Glenfield
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We think you need these skills to ace Apprentice Quality Experience Officer in Glenfield
Some tips for your application 🫡
Show Your Passion for Social Work:When applying for an apprenticeship in social work, make sure to express your genuine passion for helping others. Use your cover letter to tell a story about why you’re drawn to this field and how your personal experiences have shaped your desire to pursue a career in social work. This personal touch can make a big difference!
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Tailor Your CV to Social Work:Craft your CV with a focus on social work-related skills and experiences. Include sections for relevant qualifications, such as any certifications, training, or workshops you've attended. Make sure to highlight your ability to work in diverse teams and support vulnerable individuals, all of which are essential in this field.
Be Ready to Learn:In your application, emphasise your enthusiasm for learning and growing within the social work sector. As an apprentice, it’s important for us at StudySmarter to see that you are eager to absorb knowledge and develop your skills. Let us know how this apprenticeship aligns with your career goals in social work.
How to prepare for a job interview at Golearnleicestershire
✨Show Your Passion for Helping People
In social work, empathy and a genuine desire to help others are crucial. When chatting with Golearnleicestershire, make sure to convey your passion for community support and social justice. Share any relevant experiences, even volunteer work, where you've made a difference.
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You might face some scenario-based questions during your interview that assess how you'd handle real-life situations, such as conflict resolution or crisis management. Practise responding to potential scenarios that are common in social work, so you feel confident when tackling these types of questions with the interviewers.
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As you're aiming for an apprenticeship, your eagerness to learn is a huge asset! Be open about what you hope to gain from the role at Golearnleicestershire and how you're excited to develop your skills. This shows them that you're not just there to fill a spot but genuinely enthusiastic about growing in the field.
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Brush up on key theories and tools used in social work, such as the person-centred approach or community assessments. Be prepared to discuss how you would apply these in practise. This doesn't just show your knowledge but also signals your readiness to delve into the nitty-gritty of the job right from the outset.
