At a Glance
- Tasks: Manage customer queries and financial processes to enhance customer retention.
- Company: Join Nottingham City Council, a progressive and inclusive employer.
- Benefits: Enjoy competitive pay, generous leave, and health benefits.
- Other info: Flexible working arrangements available to support your work-life balance.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer service and financial processes is essential.
Salary: Starting Salary is £26,824 rising to £27,694 per annum (pro-rata for part-time) (Pay award pending)
Location: Humber Building, Eastcroft Depot, London Road, Nottingham, NG2 3AH
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people who are innovative, driven and committed to serving and improving Nottingham.
About the Role:
- To manage administrative and financial processes for Resident Services Commercial customers including issuing invoices, credit notes and dealing with customer queries.
- To provide a high level of customer service in order to retain customers and maximise income recovery.
- This includes managing credit control and debt recovery processes and associated customer service and retention duties.
About You:
- Experience of delivering excellent customer service and resolving customer enquiries effectively.
- Knowledge of debt recovery, credit control processes and income collection practices.
- Experience of working with financial processes, including invoicing, credit notes, payments and refunds.
- Ability to communicate confidently and professionally with customers and colleagues by telephone, in writing and face to face.
- Experience of using computerised financial systems and processing accurate data.
- Good working knowledge of Microsoft Excel and Word, including the use of spreadsheets and reports.
- Ability to work independently and as part of a team, managing workloads and meeting deadlines.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Customer Retention Officer employer: Golearnleicestershire
Nottingham City Council is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes generous leave entitlements and a robust pension scheme. With a commitment to fostering an innovative and inclusive work culture, employees are supported in their professional growth while making a meaningful impact on the community. The flexible working arrangements and focus on employee wellbeing further enhance the appeal of joining our dedicated team in Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Golearnleicestershire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Golearnleicestershire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Golearnleicestershire:Your cover letter is your chance to shine! Tell us why you want to work at Golearnleicestershire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Golearnleicestershire!
How to prepare for a job interview at Golearnleicestershire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
