At a Glance
- Tasks: Manage debt collections and provide excellent customer service in a dynamic team.
- Company: Join Leicestershire County Council, a growing organisation committed to community service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Flexible working arrangements available to suit your lifestyle.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: GCSE Maths and English Level 5+, with experience in business collections.
The predicted salary is between 28605 - 31029 £ per year.
Organisation: Leicestershire County Council
Work Location: Loxley House, Station Street, Nottingham, NG2 3NG
Salary: £28,605 - £31,029 per annum (Pro rata for part time)
Pay award pending
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 9th August 2026
Interview Date(s): 10th to 14th August 2026
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? EMSS are looking for x1 full-time Credit Controller to join their expanding, busy team. EMSS are going through an exciting period of growth and has a new Credit Controller opportunity available within our team. The role would suit candidates with consumer collections experience who want to manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.
About the Role
The successful Credit Controller will be part of the East Midlands Shared Service, where the overriding standard is one of excellent customer service. The postholder will be responsible for the debt management of Sundry debt across multiple sectors and drive forward improvement of the ledger profile whilst meeting or exceeding customer needs. It is intended that the post holder will work flexibly within the Accounts Receivable team and move into different sub-teams as required, ensuring the day-to-day operations work effectively. This will also contribute to professional development and to ensure organisational knowledge is distributed amongst all team members.
About You
To apply for this post, you must:
- Maths and English GCSE Level 5 or above (old C).
- Have experience managing end-to-end ownership of the Ledger with specific KPI and collection targets met.
- Must have Business to Business Collections and AR experience.
- Ensure collections are prioritised to minimise non-collection risk.
- Work in line with benchmarked best practice, Service User needs and Finance strategy.
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
- Identify non-collectable debt and collate the write-off schedule for processing.
- Identify the debt required for escalating to legal action and or external debt recovery.
- Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: James Whitham - Collections Team Leader Telephone: 0116 3057844 Email: James.whitham@emss.org.uk
Credit Controller- EMSS Sundry Debt employer: Golearnleicestershire
Leicestershire County Council is an excellent employer, offering a supportive and dynamic work environment for Senior Kinship Assessment Social Workers. With flexible working options, employees can achieve a healthy work-life balance while contributing to the welfare of children within their family networks. The council prioritises professional development, providing ample opportunities for growth and advancement in a meaningful career dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller- EMSS Sundry Debt
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We think you need these skills to ace Credit Controller- EMSS Sundry Debt
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