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- Tasks: Deliver outstanding customer service and engage visitors at our heritage sites.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive pay, generous leave, and a pension scheme.
- Why this job: Make a real difference in your community while enjoying a dynamic work environment.
- Qualifications: Experience in customer service and a passion for engaging with the public.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 24413 - 25185 £ per year.
Contract Type: Casual
Working Hours: various - weekends essential
Worker Type: Onsite Worker
Salary: £24,413 - £25,185 per annum (pro-rata for part-time) £12.65 per hour
Location: Wollaton Hall & Deer Park NG8 2AE, Newstead Abbey NG15 8NA, Nottingham Castle NG1 6EL
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role:
- To provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites in the cafes, shops and site.
- To maximise visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are clean, safe and secure at all times.
About You:
- The ideal candidate will have:
- To work weekends, school holidays and occasional evenings
- Experience of frontline museums, visitor attractions, cafes and shops
- Able and willing to fully undertake all aspects of this varied role with drive and motivation
- Exceptional customer service, creativity and attention to detail
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 31st March 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Casual Customer Service employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face at the heritage sites. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and even a foot in the door when applying.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you see the job listing. The sooner you get your application in, the better your chances of landing that interview!
We think you need these skills to ace Casual Customer Service
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about making a difference in Nottingham and providing top-notch service to our visitors.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or working in cafes and shops. We love seeing how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Golearnleicestershire
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and visitor engagement. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your creativity and attention to detail, as these are crucial for maximising visitor enjoyment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Practice responding to scenarios like handling a difficult customer or ensuring safety at a busy site. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Express Your Passion for the Role
Let your enthusiasm shine through during the interview. Talk about why you’re passionate about working in heritage sites and how you can contribute to improving the visitor experience. Showing genuine interest can set you apart from other candidates.
