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- Tasks: Assist visitors in discovering historical resources and manage customer interactions.
- Company: Leicestershire County Council, dedicated to community service and inclusivity.
- Benefits: Flexible working options, supportive environment, and opportunities for personal growth.
- Why this job: Join a passionate team and help preserve history while engaging with the public.
- Qualifications: GCSEs in English and Maths, customer service experience, and good communication skills.
- Other info: Dynamic role with varied tasks and a commitment to making a difference.
The predicted salary is between 20000 - 28000 £ per year.
Organisation: Leicestershire County Council
Work Location: Record Office for Leicestershire, Leicester and Rutland, Long Street, Wigston Magna, Leicestershire, LE18 2AH
Working Hours: 30 hours per week - Monday to Thursday, plus evenings and Saturday mornings on an agreed rota
Contract Type: Fixed term for 12 months. This post is available from 28th April 2026
Closing Date: Sunday 8th March 2026
Interview Date(s): 31st March – 2nd April 2026
Are you looking for an exciting and varied role as a member of the Record Office team? Do you have an interest in history and enthusiasm for helping visitors to discover our wide range of resources dating back to the 12th century?
About the Role
This is a frontline role dealing with customers through face-to-face, telephone, email and other written communication. Daily activities are varied and include:
- Assisting visitors in the Searchrooms
- Advising users on material and resources available
- Producing documents and resources (this includes lifting heavy material and climbing ladders in the Strongrooms)
- Front-of-house duties in our reception
- Back-office tasks including reprographics and digital scanning
- Fulfilling online and other customer orders as required
The nature of the post involves the holder carrying out regular (on a rota basis) evening and weekend working reflected in the public opening hours of the Record Office.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Must have GCSE (Grade C or above) or equivalent in English and Maths and also have experience of delivering excellent customer care (ideally in a Record Office, Library or Heritage environment), dealing with members of the public, academic researchers, suppliers etc., always maintaining customer service standards.
- Ability to co-ordinate, retrieve and relocate large quantities of resources within a strongroom, which may require lifting heavy material whilst climbing tall ladders.
- Experience of using ICT, especially Microsoft packages, and a willingness to learn digital photography software.
- Good written, verbal and interpersonal communication skills while managing time effectively to ensure tasks are completed and deadlines are met; working methodically with attention to detail is essential.
- Ensure the Public Rooms are kept tidy, and equipment is usable and apply Health and Safety best practice to all tasks.
- Have a basic understanding of confidentiality, privacy and Data Protection, ensuring that information is stored appropriately in an accessible and consistent format.
- Work co-operatively with others to maintain and improve performance and demonstrate a flexible approach to meet changing demands.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Telephone: 0116 257 1080 (reception)
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you’re starting your career or looking for your next challenge, you’ll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Locations: Long Street, Wigston, LE18 2AH, GB
Apply Before: 03/08/2026, 11:59 PM
Assignment Category: Fixed-Term Temporary Contract
Reason: To provide cover for an employee on maternity leave.
Archive Assistant - Fixed Term 12 months employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Archive Assistant - Fixed Term 12 months
✨Tip Number 1
Get to know the Record Office! Familiarise yourself with the resources and services they offer. This way, when you chat with them, you can show off your knowledge and enthusiasm for history, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping visitors, think of scenarios where you might need to assist someone. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Be ready to talk about teamwork! The job requires working with others, so think of examples from your past experiences where you collaborated effectively. We want to see how you can contribute to the team at the Record Office.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to include that supporting statement to highlight how you meet the criteria – it’s super important!
We think you need these skills to ace Archive Assistant - Fixed Term 12 months
Some tips for your application 🫡
Show Us Your Passion: When writing your application, let your enthusiasm for history and customer service shine through. We want to see how your interests align with the role and how you can contribute to our team at the Record Office.
Tailor Your Supporting Statement: Make sure to address the criteria listed in the 'About You' section directly in your supporting statement. This is your chance to show us how your skills and experiences make you a perfect fit for the Archive Assistant role.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at Golearnleicestershire
✨Know Your Stuff
Before the interview, make sure you brush up on the history and resources available at the Record Office. Familiarise yourself with the types of materials they hold and be ready to discuss how your interest in history can enhance visitor experiences.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you delivered excellent customer care. Think about specific situations where you went above and beyond to help someone, especially in a similar environment.
✨Demonstrate Teamwork and Flexibility
Be ready to talk about times when you worked collaboratively with others. Highlight your ability to adapt to changing demands and how you’ve contributed to a team’s success, especially in busy or challenging situations.
✨Prepare for Practical Tasks
Given that the role involves lifting heavy materials and climbing ladders, it might be worth mentioning any relevant experience you have with physical tasks. Show that you’re comfortable with the practical aspects of the job and understand the importance of health and safety.