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- Tasks: Ensure lawful access to properties and support tenant wellbeing.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working.
- Why this job: Make a real difference in the lives of tenants and the community.
- Qualifications: Experience in tenancy enforcement or safeguarding, with strong communication skills.
- Other info: Dynamic role with opportunities for professional development and career growth.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Fixed Term Contract – 12 Months
Working Hours: 37 hours per week
Worker Type: Hybrid (60% onsite / 40% work from office/home)
Salary: Grade F – £32,597 – £35,412 per annum
Location: Loxley House, NG2 3NG
We’ve got an exciting opportunity available for a talented individual to join our workforce as an Access and Resolutions Officer. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role:
You will play a key role in ensuring Nottingham City Council meets its statutory, regulatory and landlord obligations by securing lawful access to properties where tenants have refused entry. Your work will protect the safety and wellbeing of tenants, neighbours, and the wider community by facilitating essential inspections and maintenance. This role can lean in two distinct directions:
- Supporting tenants’ wellbeing and addressing vulnerabilities through empathy, communication and safeguarding practices.
- Taking direct legal action to ensure compliance with tenancy obligations, pursuing injunctions or enforcement where necessary.
Whichever path you bring expertise in – people‑focused support or legal enforcement – your contribution will be vital in keeping homes safe and compliant.
About You:
The ideal candidate will have:
- Proven experience in either tenancy enforcement, compliance or housing management OR in safeguarding and wellbeing support, including work with vulnerable individuals.
- Knowledge of regulations and the statutory frameworks that underpin safeguarding, environmental protection or property access.
- Excellent interpersonal and communication skills, with the ability to engage and build trust with tenants while resolving conflicts and maintaining professionalism.
- Analytical and problem‑solving skills, including the ability to assess risks, apply equality impact assessments, record and maintain accurate records and take proportionate action.
- Resilience and sound judgement to act decisively in high‑pressure or sensitive situations, balancing empathy with enforcement when required.
- Relevant qualification in housing management, legal studies, psychology or wellbeing practice, or substantial related experience with a commitment to professional development.
PLEASE NOTE: This role requires a current, full, UK driving licence.
Closing Date: 8th February 2026 (midnight) – please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held 18th/19th February 2026 – Please note this is subject to change.
If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team at recruitment@nottinghamcity.gov.uk.
Access and Resolution Officer NCCHS employer: Golearnleicestershire
Contact Detail:
Golearnleicestershire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access and Resolution Officer NCCHS
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of an Access and Resolutions Officer. This way, when you get that interview, you can show off your knowledge and how your experience aligns perfectly with what Nottingham City Council is looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you the inside scoop on the company culture and what it’s really like to work there. Plus, it might just help you stand out when it comes to the hiring process!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to tenancy enforcement and safeguarding. Think about real-life examples from your past experiences that showcase your skills in these areas. We want you to shine during those interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Nottingham City Council and making a difference in the community.
We think you need these skills to ace Access and Resolution Officer NCCHS
Some tips for your application 🫡
Show Us Your Experience: Make sure to highlight your relevant experience in tenancy enforcement, compliance, or housing management. We want to see how your background aligns with the role of Access and Resolutions Officer, so don’t hold back!
Demonstrate Your Skills: Use your CV and supporting documents to clearly demonstrate how you meet the six requirements listed in the job description. We’re looking for those excellent interpersonal skills and problem-solving abilities, so give us examples!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and warmth. We value empathy and communication, especially when it comes to working with tenants, so let your personality shine through!
Apply Early!: Don’t wait until the last minute to submit your application. The closing date is 8th February 2026, but we might close early if we find the right candidate. Get your application in through our website as soon as you can!
How to prepare for a job interview at Golearnleicestershire
✨Know Your Stuff
Make sure you brush up on the regulations and statutory frameworks related to housing management and safeguarding. Being able to discuss these confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Empathy
Since this role involves working with vulnerable individuals, be prepared to share examples of how you've successfully supported tenants in the past. Highlight your interpersonal skills and ability to build trust, as these are crucial for the Access and Resolutions Officer position.
✨Prepare for Scenario Questions
Expect questions that put you in high-pressure situations. Think about how you would balance empathy with enforcement when necessary. Practising your responses to potential scenarios can help you demonstrate your resilience and sound judgement.
✨Tailor Your CV and Supporting Documents
Make sure your CV clearly reflects how you meet the six requirements outlined in the job description. Use specific examples from your experience that align with the role's responsibilities to make a strong impression.
