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For Companies At a Glance
- Tasks: Lead and supervise a dynamic team in transport operations, ensuring efficiency and customer satisfaction.
- Company: Join Goldstar, an award-winning transport and warehousing company focused on exceptional customer experiences.
- Benefits: Enjoy 28 days of annual leave, free parking, and a supportive workplace culture.
- Why this job: Be part of a growing team that values leadership, teamwork, and personal development.
- Qualifications: Experience in managing teams and knowledge of logistics is essential; strong communication skills are a must.
- Other info: Work Monday to Friday, with a competitive salary of £40,000-£45,000 based on experience.
The predicted salary is between 34000 - 45000 £ per year.
Job Description
Goldstar is a rapidly expanding Transport & Warehousing company dedicated to providing a fantastic customer experience. Winners of ''Haulier of the Year 2023' awarded by Motor Transport. As a growing and progressive company, we are looking to continue build the best team, to be the face of our brand.
The Operations Manager accomplishes department objectives and day to day tasks by supervising staff, organizing and monitoring work process.
Job Title: Operations Manager
Location: Feltham, TW148QH
Shift Pattern: Mon – Fri, 50 hours per week
Hours: 08.00 – 18:00 (may slightly vary)
Salary: £40,000-£45,000 depending on experience
Main Duties:
- To ensure that the team have planned and managed all vehicles operating from effectively and profitably.
- Day to day supervision of the drivers and the office team.
- Be prepared to step in and cover resourcing issues/gaps as and when required.
- Ensure the team are updating and progressing accordingly.
- Ensure that the jobs allocated to drivers are done so meeting the requirements of the Working Time Directive/driver hours regulation.
- Be one of the main points of contacts for staff during the shift.
- Ensure that all jobs are priced and closed off & invoiced when completed.
- Liaise with Drivers and Customers in relation to delays and possible issues.
- Updating any relevant spreadsheets to reflect the service standards for our customers.
- Answer telephone calls and deal with requests being made from internal and external customers.
- Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
- Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- To oversee all areas ensuring daily tasks are complete
- A high level of Customer Care and a strong administrative background is required.
- Experience of supervising/ managing people.
- Practical knowledge of Drivers Hours.
- Knowledge of the Logistics industry.
- Managing own time, planning and performance on a day to day basis.
- Promoting company values and creates strong team spirit and loyalty.
- Developing and maintaining long term working relationships with internal and external customers.
Skills and Attributes:
- Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload.
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Implementing new procedures and at times writing them.
- Positive attitude.
- Great people skills and management skills, with the ability to influence others.
- The ability to multi-task and to task manage and prioritise workloads to reflect the requirements of the day.
How We Help You Thrive:
- 28 days annual leave
- Free onsite parking
- Workplace Pension
- EAP for employees at work
- Employee committee meeting
- Mental health and wellbeing
- Sage Benefits
- Learning and development
Transport Operations Manager employer: Goldstar
Contact Detail:
Goldstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Operations Manager
✨Tip Number 1
Familiarize yourself with the logistics industry and current trends. Understanding the challenges and innovations in transport operations will help you stand out during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience. Be prepared to share specific examples of how you've successfully managed teams, resolved conflicts, or improved processes in previous roles.
✨Tip Number 3
Demonstrate your customer service skills. Since this role emphasizes a fantastic customer experience, think of instances where you've gone above and beyond for clients or customers.
✨Tip Number 4
Prepare to discuss your knowledge of driver regulations and hours. Being well-versed in these areas will show that you are ready to handle the responsibilities of the Operations Manager role effectively.
We think you need these skills to ace Transport Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Transport Operations Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in transport operations, team management, and customer service. Use specific examples that demonstrate your leadership skills and knowledge of the logistics industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of their commitment to customer experience and how you can contribute to their success.
Highlight Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your strong verbal and written communication abilities. Provide examples of how you've effectively communicated with teams and customers in past roles.
How to prepare for a job interview at Goldstar
✨Showcase Your Leadership Skills
As an Operations Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and fostering a positive work environment. Share specific examples that highlight your ability to lead effectively.
✨Demonstrate Industry Knowledge
Familiarize yourself with the logistics industry, especially regarding driver hours and regulations. During the interview, reference your understanding of these aspects and how they impact operations. This will show that you are well-prepared and knowledgeable.
✨Emphasize Communication Skills
Excellent communication is essential for this role. Prepare to discuss how you handle communication with both drivers and customers, especially in challenging situations. Highlight any experiences where your communication skills led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. This preparation will demonstrate your critical thinking and readiness for the position.
