Training Coordinator

Goldstar is a rapidly expanding Transport & Warehousing company dedicated to providing a fantastic customer experience. Winners of ''Haulier of the Year 2023' awarded by Motor Transport. As a growing and progressive company, we are looking to continue build the best team, to be the face of our brand.

The Training Coordinator will play a key role in ensuring our driving, warehouse, and office staff meet the high standards of professionalism and safety our customers expect.

Job Title: Training CoordinatorLocation: Colnbrook SL30HQ

Hours: Mon – Fri, 45 hours per week

Pay: £35,000pa

Reports To: Compliance and Security Manager

Main duties/ responsibilities:

• Design, develop and implement training programmes for staff across various departments.

• Coordinate and schedule training sessions using external training providers ensuring minimal disruption to daily operations.

• Conduct training sessions using various methods eg classrooms/workshops, e-learning and one-on-one coaching.

• Conduct practical driving assessments for new and existing drivers to evaluate their skills and safety.

• Conduct practical forklift assessments for new and existing staff to evaluate their skills and safety.

• Provide constructive feedback to drivers and develop improvement plans as needed.

• Ensure all training and assessments adhere to health and safety regulations and company policies.

• Promote a culture of safety and compliance within the organization.

• Maintain accurate records of training activities, assessments, and employee progress. Paying particular attention to expiry dates of training and evidence of training conducted.

• Prepare reports on training outcomes and driver performance.

• Stay up-to-date with industry trends and best practices in training and driver assessment.

• Continuously review and improve training materials and methods.

•Act as a point of contact for training-related inquiries and issues.

• Provide excellent customer service to internal staff and external stakeholders.

• Maintain and manage training materials in line with the company quality manual (Business Systems Manual).

• Maintain an approved training provider list, liaising with training providers to ensure compliance with service level agreements and the company Third Party Service Providers Safety, Welfare and Security Agreement.

• Assess external training providers for suitability and compliance prior to onboarding or as and when required.

• Assist in and when required investigate accidents, incidents, and near misses, and provide recommendations for corrective actions to prevent future occurrences.

• Take reasonable care of own Health and Safety and that of others that could be affected by your own actions.

• Don’t tamper with or misuse anything provided by the company for the purposes of health, safety or welfare.

• Adhere to company policy and processes in relation Health, Safety and Welfare.

• Adhere to company policy and processes in relation to Security.

• Any other task as mentioned by the management.

Technical Skills:

• Proven experience as a trainer or educator ideally in the warehouse and distribution sector.

• A heightened awareness of security-related practices commensurate with an organisation involved in the air-freight (or similar) industry.

• Proficiency in Microsoft Office applications.

• Experienced in the use and development of training material on e-learning platforms.

• Knowledge of training methodologies and adult learning principles.

Behavioural skills:

• Innovative and continuous improvement focused.

• A 'can-do' attitude and a willingness to take on significant challenges.

• Strong analytical and problem-solving skills.

• Strong organisation skills and time management skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and in a team environment.

• Negotiation skills and management of third-party training providers.

Soft Skills:

• A great all-round team player, able to roll up your sleeve and get involved in all areas of the business as required.

• Flexibility and adaptability to changing priorities and demands.

• Leadership skills and ability to guide/mentor others.

• Customer service orientation.

• High level of attention to detail and accuracy.

• Ability to multitask and prioritize workload.

• Time management skills.

Professional Qualification or experience required:

• Bachelor's degree or equivalent in Education, Human Resources, Business Administration or a related field is desirable.

• Driver assessment qualification is desirable.

• Full clean driving licence for vehicle categories B, C and C+E held for minimum of 5 years

• In date Driver CPC

• Trained in the use of counterbalance (B1 and B2) forklift trucks and ideally trained in the use of reach trucks.

• Transport Manager CPC is desirable.