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- Tasks: Lead a dynamic team, ensuring smooth transport operations and excellent customer service.
- Company: Join Goldstar, a rapidly growing Transport & Warehousing company, awarded 'Haulier of the Year 2023'.
- Benefits: Enjoy 28 days annual leave, free parking, workplace pension, and mental health support.
- Why this job: Be part of a progressive company that values teamwork and offers opportunities for personal growth.
- Qualifications: Experience in managing teams, strong communication skills, and knowledge of logistics are essential.
- Other info: Full-time role with a Monday to Friday shift pattern, based at Manchester Airport.
The predicted salary is between 36000 - 60000 £ per year.
Goldstar is a rapidly expanding Transport & Warehousing company dedicated to providing a fantastic customer experience. Winners of 'Haulier of the Year 2023' awarded by Motor Transport. As a growing and progressive company, we are looking to continue building the best team to be the face of our brand.
The Operations Manager accomplishes department objectives and day-to-day tasks by supervising staff, organizing and monitoring work processes.
Location: M90 5UX, Manchester Airport
Shift Pattern: Mon - Fri, 50 hours per week
Hours: 08.00 - 18:00 (may slightly vary)
Main Duties:
- Ensure that the team have planned and managed all vehicles operating from effectively and profitably.
- Day-to-day supervision of the drivers and the office team.
- Be prepared to step in and cover resourcing issues/gaps as and when required.
- Ensure the team are updating and progressing accordingly.
- Ensure that the jobs allocated to drivers are done so meeting the requirements of the Working Time Directive/driver hours regulation.
- Be one of the main points of contact for staff during the shift.
- Ensure that all jobs are priced and closed off & invoiced when completed.
- Liaise with Drivers and Customers in relation to delays and possible issues.
- Update any relevant spreadsheets to reflect the service standards for our customers.
- Answer telephone calls and deal with requests being made from internal and external customers.
- Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
- Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- Oversee all areas ensuring daily tasks are complete.
A high level of Customer Care and a strong administrative background is required.
Skills and Attributes:
- Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload.
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Implementing new procedures and at times writing them.
- Positive attitude.
- Great people skills and management skills, with the ability to influence others.
- The ability to multi-task and to task manage and prioritise workloads to reflect the requirements of the day.
How We Help You Thrive:
- 28 days annual leave
- Free onsite parking
- Workplace Pension
- EAP for employees at work
- Employee committee meeting
- Mental health and wellbeing
- Sage Benefits
- Learning and development
Job Types: Full-time, Permanent
Operations Manager (Transport) employer: Goldstar
Contact Detail:
Goldstar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Transport)
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the regulations around drivers' hours and the Working Time Directive. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you fostered team spirit or resolved conflicts.
✨Tip Number 3
Network with professionals in the transport and warehousing sector. Attend industry events or join relevant online forums to connect with others who might provide insights or even referrals for the Operations Manager position.
✨Tip Number 4
Research Goldstar's recent achievements, like winning 'Haulier of the Year 2023'. Being knowledgeable about the company’s successes can help you tailor your conversation during interviews and show your enthusiasm for being part of their team.
We think you need these skills to ace Operations Manager (Transport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in transport and logistics. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing teams. Mention specific examples of how you've improved processes or customer satisfaction in previous roles.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and ability to manage multiple tasks. These are crucial for the Operations Manager role, so provide examples of how you've successfully demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Goldstar
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, highlighting your ability to foster cooperation and team spirit.
✨Know the Logistics Industry
Familiarise yourself with current trends and challenges in the logistics sector. Being able to discuss these topics during your interview will show that you are knowledgeable and passionate about the industry.
✨Emphasise Communication Skills
Excellent communication is key for this role. Be ready to discuss how you've effectively communicated with both internal teams and external customers, especially in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you've had to manage resources or resolve conflicts, and be prepared to explain your thought process.
