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- Tasks: Deliver exceptional client service and support the sales team on the shop floor.
- Company: Join a luxury retail brand known for its commitment to client experience.
- Benefits: Enjoy generous discounts, holiday purchase scheme, and wellbeing tools.
- Other info: Inclusive workplace celebrating diversity with great career growth opportunities.
- Why this job: Create memorable experiences for clients while developing your skills in a dynamic environment.
- Qualifications: Exceptional communication skills and experience in hospitality or luxury retail.
The predicted salary is between 12 - 15 £ per hour.
As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This hands‑on role involves spending a lot of time on the shop floor and carrying out administrative duties in the back office. Your outstanding communication and interpersonal skills will allow you to engage with clients from the moment they enter our stores, creating a personal and luxury experience that goes above and beyond expectations.
Responsibilities
- Provide top‑notch client service on the shop floor and in the back office.
- Support Sales Consultants and team members to deliver an exceptional client experience.
- Maintain accurate administration and data entry in the back office.
Qualifications
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long‑lasting relationships with clients.
- Great understanding of what constitutes an exceptional customer experience.
- Experience working within a high‑performing team.
- Excellent organisational skills.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills, and experience.
Client Experience Host (13265) in Newcastle upon Tyne employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13265) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Watches of Switzerland Group. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! As a Client Experience Host, you'll be engaging with clients all day long. Role-play with a friend or family member to sharpen your communication and interpersonal skills. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's keeping track of client interactions or handling admin duties, demonstrating your ability to stay organised will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Client Experience Host. Plus, it’s super easy to do!
We think you need these skills to ace Client Experience Host (13265) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about creating memorable experiences for clients, make sure to highlight your exceptional communication skills in your application. We want to see how you engage with people and build rapport, so share specific examples from your past experiences!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the qualities and experiences that align with the Client Experience Host role. We love seeing candidates who understand what makes an exceptional customer experience.
Highlight Teamwork: This position involves working closely with Sales Consultants and other team members, so be sure to mention any experience you have in high-performing teams. We’re looking for those who can collaborate effectively and contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Goldsmiths
✨Know the Brand Inside Out
Before your interview, make sure you research Watches of Switzerland Group thoroughly. Understand their values, products, and what sets them apart in the luxury retail market. This knowledge will help you demonstrate your genuine interest and align your answers with their brand ethos.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. Prepare examples from your past experiences where you've successfully engaged with clients or resolved issues. Practise articulating these stories clearly and confidently to showcase your interpersonal skills during the interview.
✨Demonstrate Team Spirit
This role involves supporting Sales Consultants and working within a team. Be ready to discuss how you've collaborated with others in previous roles. Highlight specific instances where your teamwork contributed to a positive client experience or improved team performance.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations on the shop floor. Think about how you would create a memorable experience for a client or manage a busy period. Practising these scenarios will help you respond effectively and show your understanding of exceptional customer service.