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For Companies At a Glance
- Tasks: Engage with clients and support the team to create memorable shopping experiences.
- Company: Join a luxury retail brand known for exceptional client service.
- Benefits: Enjoy flexible hours, generous discounts, and wellness support.
- Why this job: Be part of a dynamic team and make every client's visit unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 12 - 15 £ per hour.
As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks, spending a lot of time on the shop floor and carrying out many administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter the store, creating a personal and luxury experience that goes above expectations.
Responsibilities
- Support Sales Consultants and wider store team to deliver an exceptional client experience.
- Spend significant time on the shop floor interacting with clients.
- Carry out various administrative duties in the back office.
- Use outstanding communication and interpersonal skills to engage clients from entry to exit.
Qualifications
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience working within a high-performing team.
- Excellent organisational skills.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13254) in Newcastle upon Tyne employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13254) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watches of Switzerland Group. Understand their values and what makes them stand out in the luxury retail space. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with clients, it’s crucial to demonstrate your outstanding interpersonal skills. Try role-playing with a friend or family member to get comfortable with different scenarios you might encounter on the shop floor.
✨Tip Number 3
Show off your experience! Whether it's from hospitality or retail, be ready to share specific examples of how you've created exceptional customer experiences in the past. This will help the interviewers see how you can bring that same magic to their clients.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Client Experience Host (13254) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about creating memorable experiences for clients, make sure to highlight your outstanding communication and interpersonal skills in your application. We want to see how you engage with people and create connections!
Tailor Your Experience: If you've got experience in hospitality or luxury retail, don’t just list it—tell us how it relates to the Client Experience Host role. We love seeing how your background can contribute to our team and enhance client experiences.
Be Organised: This role involves a mix of hands-on client interaction and back-office duties. Show us your organisational skills by mentioning any relevant experiences where you juggled multiple tasks effectively. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Goldsmiths
✨Know the Client Experience Inside Out
Before your interview, make sure you understand what an exceptional client experience looks like. Research the company’s values and how they translate into their customer service. This will help you articulate how you can contribute to creating that luxury experience.
✨Showcase Your Communication Skills
Since this role heavily relies on outstanding communication, prepare examples from your past experiences where you successfully engaged with clients. Think of specific situations where you built rapport or resolved issues, as these stories will demonstrate your interpersonal skills effectively.
✨Demonstrate Team Spirit
The job involves supporting Sales Consultants and working within a team. Be ready to discuss your experience in high-performing teams and how you’ve contributed to achieving collective goals. Highlight any collaborative projects or initiatives you've been part of.
✨Prepare for Administrative Questions
As the role includes various back-office duties, be prepared to discuss your organisational skills. Think about how you manage tasks, prioritise responsibilities, and ensure accuracy in your work. Sharing specific examples will show that you’re well-rounded and capable of handling all aspects of the role.