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For Companies At a Glance
- Tasks: Support Sales Consultants to create exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a leading luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team that values client relationships and exceptional service.
- Qualifications: Strong communication skills and experience in hospitality or luxury retail preferred.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
The predicted salary is between 13 - 16 £ per hour.
Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge?
As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks, including spending a lot of time on the shop floor and carrying out many administrative duties in the back office.
About You
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience working within a high-performing team.
- Excellent organisational skills.
About Us
With over 230 years of tradition and experience, Goldsmiths has become one of the UK's leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery including beautiful wedding and engagement rings to suit all bridal styles. We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands.
Goldsmiths is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.
Some Of Our Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13198) in Newcastle upon Tyne employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13198) in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Goldsmiths' history, values, and products. This way, when you walk into that interview, you can confidently chat about what makes them special and how you can contribute to their exceptional client experience.
✨Tip Number 2
Practice your people skills! As a Client Experience Host, you'll be all about building relationships. Role-play with friends or family to nail down your communication style and ensure you're ready to connect with clients in a genuine way.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've juggled multiple tasks or helped create a seamless customer experience. This will demonstrate your ability to thrive in a busy retail environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Goldsmiths and ready to dive into the luxury retail world.
We think you need these skills to ace Client Experience Host (13198) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury retail and client experience.
Tailor Your Application: Make sure to customise your application for the Client Experience Host role. Highlight your relevant experience in hospitality or luxury retail, and explain how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Specific About Your Skills: We love details! When mentioning your skills, provide specific examples of how you've used them in past roles. Whether it’s building rapport with clients or managing tasks efficiently, concrete examples will make your application stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at Goldsmiths. We can’t wait to hear from you!
How to prepare for a job interview at Goldsmiths
✨Know the Brand Inside Out
Before your interview, make sure you research Goldsmiths thoroughly. Understand their history, values, and what sets them apart in the luxury retail market. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in being a part of their team.
✨Showcase Your Communication Skills
As a Client Experience Host, exceptional communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences in hospitality or retail to illustrate how you've effectively communicated with clients and built rapport.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved client issues or improved their experience. Think about challenges you've faced in previous roles and how you turned them into positive outcomes. This will highlight your ability to find solutions that meet clients' needs.
✨Emphasise Teamwork and Organisation
Goldsmiths values high-performing teams, so be ready to talk about your experience working collaboratively. Share examples of how you've contributed to team success and managed your time effectively in busy environments. This will show that you can thrive in a dynamic retail setting.