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For Companies At a Glance
- Tasks: Support Sales Consultants and create exceptional client experiences in luxury retail.
- Company: Join Goldsmiths, a leading luxury watch and jewellery retailer with over 230 years of tradition.
- Benefits: Enjoy flexible hours, generous discounts, and a supportive work environment.
- Why this job: Be part of a team that wows clients and creates memorable luxury experiences.
- Qualifications: Strong communication skills and experience in hospitality or luxury retail preferred.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 1300 - 1800 £ per month.
Client Experience Host - Part Time (20hrs per week). Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This is a hands-on role involving a variety of tasks, including time on the shop floor and carrying out administrative duties in the back office. You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
Responsibilities
- Support the Sales Consultants and the store team to ensure exceptional client experiences.
- Spend time on the shop floor and perform administrative duties in the back office.
- Engage with clients from entry to exit using strong communication and interpersonal skills.
- Contribute to creating a personal, luxury experience that exceeds expectations.
Qualifications
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
Benefits
- Holiday Purchase Scheme
- 24/7 Employee Assistance Programme
- 24/7 Virtual GP service
- Share Save Scheme
- Enjoy your Birthday Off
- Free Wellbeing Tools
- Generous Discount Scheme
- Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
Client Experience Host (13101) in Newcastle upon Tyne employer: Goldsmiths
Contact Detail:
Goldsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Host (13101) in Newcastle upon Tyne
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Goldsmiths' history and values. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with clients, try role-playing scenarios with friends or family. This will help you feel more comfortable and natural when interacting with potential customers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've gone above and beyond to meet a client's needs. This will demonstrate your ability to create those exceptional experiences Goldsmiths is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Goldsmiths family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Experience Host (13101) in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for luxury retail and client experiences.
Tailor Your Application: Make sure to customise your application for the Client Experience Host role. Highlight your relevant experience in hospitality or luxury retail, and explain how your skills align with our mission to create exceptional client experiences.
Be Specific About Your Skills: We love details! When discussing your communication and interpersonal skills, provide specific examples of how you've used them to build rapport with clients. This will help us see how you can contribute to our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Goldsmiths!
How to prepare for a job interview at Goldsmiths
✨Know the Brand Inside Out
Before your interview, make sure you research Goldsmiths thoroughly. Understand their history, values, and what sets them apart in the luxury retail market. This knowledge will help you demonstrate your passion for the brand and show that you're genuinely interested in contributing to their exceptional client experience.
✨Showcase Your Communication Skills
As a Client Experience Host, strong communication is key. Prepare examples of how you've successfully engaged with clients in previous roles, especially in hospitality or luxury retail. Practise articulating these experiences clearly, as this will highlight your ability to build rapport and create memorable interactions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've found solutions to meet client needs. Be ready to discuss how you approached challenges and what the outcomes were. This will showcase your proactive attitude and ability to exceed client expectations, which is crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Client Experience Host role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
